Hello. My problem is that we checked everything, papar or cartridge, and everything is ok, but it still don't want to start. When we want to start it begins heating up, and it stops writing this message: JAM 1 or NO CARTRIDGE. Can someone tell us what could be the problem?
Hi my name is joel garcia and i resolve this problem removing the toner and open the toner only removed 7 screw and move the tint with somthing and rode the film then close the tonner and put-on and problem gone if your film its broken need a buy new tonner god look!!!! sorry for my bad english
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Your issue has to do with the paper sensor flags just under where the cartridge is inserted.
If there is paper or dust in that sensor(s), the printer will interpret that as a paper jam. Grab some canned air, blow everything out, and then physically examine those sensors under the cartridge area.
If the sensors were dirty, they should work now. If the "Flag" (plastic lever) that is pushed down as paper passes over it, is broken off; the sensor(s) will have to be replaced.
Make sure you flip up or back, any metal plates you can, to look for paper shreds or dust under them as well.
If the machine did not show a paper jam until the toner cartridge was removed and then reinstalled, I would remove the cartridge and check the paper path for the paper switch, it normally is a small black lever. Make sure it isn't stuck in the down position. If the switch is OK, check the cartridge to be sure there isn't any damage that may cause the paper switch to be actuated when the cartridge is installed into the machine. Sometimes there is a protective cover on the cartridge that moves when installed, this cover can be knocked out of place.
If there is no jam it is generally a mechanical issue such as...
1. The planetary arm assembly not engaged correctly 2. Ink cartridge/purge switch harness not connected correctly 3. Purge cam switch broken 4. Gear(s) on maintenance unit broken 5. Paper feed motor broken 6. Main PCB defective
I find that if there was a paper jam, and the user pulled the paper out, option 4 is most likely. It is the smallest of cracks but ruins everything! You will need to contact your local ASC for repair, find it here. Thank you for using FixYa! – Don’t forget to rate our service.
Forgive me for asking this, but roughly speaking about 80 to 95% of problems involving ink or toner are resolved by the following: Are you using a factory new ink cartridge supplied by the manufacturer of the printer? If you are using a refilled or third party cartridge that may well be your problem. Most manufacturers build logic into their products to prevent the use of “Other Equipment Manufactured” cartridges as well as re-filled cartridges. They do this to prevent problems from contaminated inks causing problems with print quality or damaging the physical printhead. If you are using the manufacturer’s new ink cartridges, then please contact their technical support group.Factory new cartridges usually have warranties on them. Don
There may be a problem with the fuser unit. First check all the doors and drawers for paper jams, including removing the toner cartridge and looking inside. Leave the cartridge out, turn off your machine, unplug for 1 minute, then turn back on. Close door without the cartridge inside. Machine should tell you to insert cartridge. Put it back in, and see what it does. If a simple reset like i have described does not solve the problem, there may be a small piece of torn paper somewhere, or a sensor may be broken or dirty. Please reply with the results!
there are 4 or 5 sensors through paper road:
1)paper input sensor near input roller
2)margin sensor between input roller and cartridge unit
3)transfer bell sensor between cartridge and fuser unit
4)fusing sensor before fusing
5)out put tray sensor
check all sensors if you can find out and check any paper jam there and check sensor stander at normal position, also check each sensor click ok(the micro switch ok) .
there is any sensor out of work should be showing paper jam.