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Having the product key of a software application is essential when installing and activating the software on your computer. Product keys may also be called CD keys, serial numbers or activation codes. If, for some reason, you lose the product key, or it stops functioning, you must get a new product key from the creator of the software. Most software companies work with their customers in resolving product-key issues. For example, Microsoft advises its customers to contact Microsoft Support Services in the event that a product key becomes lost or damaged.
Go to the website for the software company. Look for a heading such as "Contact Us," "Customer Service" or "Support." Get the contact information for the company, such as an email address or telephone number. Some companies require that you contact them through a web-based form on the website. Contact the company by phone or email explaining that you have lost your product key or that it is no longer working. Include as much information as you can to help them verify that you are an authentic customer. Include copies of receipts you received (email or physical copies). If you have original packaging from the product, include any relevant bar-code or version numbers. Refer to the name and email address that you used to register the product.
Belarc can help if you have the producted installed on a working PC. Download it from the link below and run it. It will show you product keys for software installed on your computer. If you are re-installing your MS office product, you will have to contact Mircrosoft directly to get a key re-issed.
You will have to call the Microsoft Product Activation Center at 888-725-1047.
You will be asked if you are at your computer with the activation window open - respond with "YES" your will be asked for your activation I D - respond by saying "HELP", the message will repeat, respond by saying "TRANSFER" - continue to respond with "TRANSFER" until you hear "If you wish to talk with a specialist say transfer" again say "TRANSFER". You will then be asked if you have the activation wizard up on your screen - respond with "YES". Finally, you will be transferred to an activation specialist. You will have to tell them what happened to you original product key (lost it, accidentally destroyed etc.) and you will have to tell them why you need the key. (Hard drive crash or whatever). They will NOT give you a replacement key if you tell them that you need it for a second computer - your are only licensed to use the key on one computer at a time! he may ask you for numbers printed on the CD . He will then tell you what you have to do to order a replacement product key.
You can also request a replacement product key from Microsoft Sales by calling 800-642-7676 and asking to speak to tech support.
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