Question about Nortel 2002 IP Phone

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Feature Keys disappear

I have a handful of remotely connected Nortel IP phones that intermittently lose their "Feature Keys" however they retain their voice capabilities. Resetting the phone by pbx or recyling does not fix the problem. Only by going into the signaling server and resetting the features for that specific phone seems to do the trick. From an IP perspective what criteria must be met to ensure proper operation of the phone feature keys? Is there another signaling protocol that must be given a certain level of qos outside of the call signaling and voice streams that controls these features? I'd appreciate any help.

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Posted on Jan 02, 2017

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SOURCE: Nortel IP Phones I2004 and 1140e lose connectivity

here you are...
This could be the problem with your signaling server , have you checked it ??
I think it is losing connectivity of T-Lan Network.

Posted on Feb 13, 2008

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SOURCE: Cannot activate light on feature keys display

You need to use an AC power supply on the base IP Phone 1140E for the backlight on the Expansion Module to work.

Posted on Jun 26, 2009

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