Water is always laying on shelves and under vegetable drawers, drain pan is dry, has ice maker, but we do not have it hooked up. This is located in our basement in a pantry.

You say that water is draining into the drawers...does the frig have an ice/ice cube maker? If not, there is a drain in the lower part of the frig area that that the water should drain to which then leads to the evaporation pan in the bottom of the frig. Look for food materials and/or ice blocking the path of the water to get to the drain. If it wasn't doing this from the time it was new something has changed.

Water on the freezer floor has only two sources, 1) ice maker overflow/leak, or 2) defrost drain plugged. For the first you can turn off the ice maker and shut off the supply water for a few days to see if the problem recurs. If this is the problem determine if the water fill valve leaks or the ice maker is the problem and replace the offender. For the second, thaw out and clear all the ice, paying special attention to the drain located under the freezer (cooling) coil. Then clear the blockage from the drain tube. BE CAREFUL AND DO NOT USE WIRE OR SHARP ITEMS as this can pierce a hole in the drain requiring replacement, not something you want to do or pay for. A turkey baster and hot water are useful tools to flush out the blockage allowing water to drain freely into the defrost drain pan under the refrigerator.

Because your model has an evaporator located inside the fresh food compartment it also will have a drain opening below that evaporator. This is a common problem with these dual evaporator models that have drain blockage caused by ice or gunk blocking the drain and causing water to flow below the crisper drawers. Sea Breeze

Hi boris_sal495,

There are two things that you can check if you are getting water under the vegetable drawer. Kindly refer on the details below:

Reminder:Before doing any checking or repair unplug the refrigerator from power and remember your safety.

1. Clear the Drain Tube - Your refrigerator has a drain that leads to the exterior drain pan beneath the refrigerator. Occasionally this drain can become clogged resulting in standing water inside your refrigerator. The drain is located either on the floor of the refrigerator, beneath the vegetable crisper, or in the wall behind a drain funnel.
Clear the drain by forcing a solution of water and bleach or water and baking soda into it with a basting syringe. If the solution will not flow through, slide a length of 1/4 inch or smaller flexible tubing into the drain tube to push the clog through to the drain pan. Remove the tubing after clearing the clog.

2. Leveling a Refrigerator - It is important for the refrigerator to be level.Check that the refrigerator is level from side to side.If it is not level, adjust one or more of the adjustable leveling feet until it is level. The feet are bolts that can be turned to raise or lower the refrigerator. If they cannot be adjusted with your fingers, use a crescent wrench or pliers.
If you have an ice-maker, it should also be checked for level after first leveling the refrigerator. An icemaker that is out of level will spill water into the ice bin or into the freezer. It can be repositioned by loosening the mounting screws, adjusting it for level and then tighten the screws.

Hope it helps.

Thank you for using Fixya.

Under the evaporator coils is a drain. It catches the defrost water and directs it to a pan above the compressor where it evaporates. The drain clogs and water cascades down the back wall ending up under the crispers. Get a shop vac and open the drain.

If you need further help, reach me via phone at https://www.6ya.com/expert/dan_73bbd84fe1d95b61

It sounds like the defrost drain is plugged. It is behind the back panel inside the freezer. Either defrost the whole unit, or use hot water to defrost the drain line. Be careful it is located right under coil and the fins are sharp! My knuckles have been cut many a time! Good Luck

Remove the food and the ice maker from the freezer ( if equiped ) . Remove the rear freezer panel . Using a hair dryer , start in the middle , below the coils , defrosting , until you see the drain hole . Use hot water to help defrost the hole . Once water starts going thru the hole , use a small hose inserted into the hole , and blow thru , to remove any unseen debris in the drain line . Use an ALUMINUM or COPPER solid wire , 14-16 guage , with the insulation completely off , and insert one end into the drain hole as far as possible without any force . Hook the other end , around the glass rod (defrost heater) carefully , to avoid breaking the glass , above the hole . When refrig goes into defrost , the heat will transfer from the heater , to the wire , keeping the hole from freezing up again .

Hi. Your refrigerator has a drain that leads to the exterior drain pan beneath the refrigerator. Occasionally this drain can become clogged resulting in standing water inside your refrigerator. A similar drain exists in the freezer, which when clogged results in ice build up on the floor of the freezer.

The drain is located either on the floor of the refrigerator, beneath the vegetable crisper, or in the wall behind a drain funnel.

Clear the drain by forcing a solution of water and bleach or water and baking soda into it with a basting syringe. If the solution will not flow through, slide a length of ¼ inch flexible tubing into the drain tube to push the clog through to the drain pan. Remove the tubing after clearing the clog.

NOTE-(This may be a leveling issue as well)

It is important for the refrigerator to be level. If it is not level, doors may not open or close properly and may not seal tightly. Also, drainage from the defrost cycle might be impaired as might the ice making cycle. The appliance was engineered based on it being installed in a level position. While there may be some tolerance for out-of-level installation, the appliance will operate at its best when properly leveled.

Place a level on top of the refrigerator near the front. Do not put it on the door because the door may not be aligned with the refrigerator case. Check that the refrigerator is level from side to side. Next turn the level to check that it is level from front to back.

If it is not level, adjust one or more of the adjustable leveling feet until it is level. The feet are bolts that can be turned to raise or lower the refrigerator. If they cannot be adjusted with your fingers, use a crescent wrench or pliers.

If you have an ice-maker, it should also be checked for level after first leveling the refrigerator. An ice-maker that is out of level will spill water into the ice bin or into the freezer. It can be repositioned by loosening the mounting screws, adjusting it for level and then re-tightening the screws.

stopped up drain in the freezer remove back freezer panel and
unthaw the drain pan and the tube, the tube connects to the bottom of the metal pan, you will see a hole about the size of a dime direct the heat from the hair dryer at this hole it may take 20 min, to thaw
pour some water down the hole if it is clear of the ice the water will run to the drain pan at the bottom of the ref
if it does not keep thawing until it does

The defrost drain opening or drain hose is plugged up with ice or crud. If the drip pan is bone dry, it's a sure sign that the drain opening or drain hose is clogged. Trace the drain hose back to see where it pick up the condensate in the refrigerator cabinet. Remove whatever pieces you need to to clean that sucker out. Door gaskets are torn or not making good contact with the cabinet. No? Well then where's all that water coming from, Einstein? It can only come from the humidity in the outside air--your fridge can't make water, dontcha know