Question about SanDisk Sansa Clip MP3 Player

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Computer won't recognize sandisk

Windows XP will charge the battery in my 6 GB SanDisk, but it won't recognize it (under My Computer) so that I can make alterations to my music list. This problem developed after only one year of having this. Please help!!

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  • south_ti Sep 22, 2008

    my mp3 player does the same thing any computer can only charge it but won't recognize it

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Use the volume + method:
These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to the Sandisk website and click "Firmware Updater" to find out.
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on Jan 01, 2009

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OK PEOPLE!! have asked this same question over and...am getting the run around...please don't make me continue asking for help with this question. its a sandisk mp3 mini clip, and this issue is getting any...


Use SanDisk MP3 Players
SanDisk is an electronic device manufacturer that creates various types of MP3 players under the SanDisk Sansa product line.
The SanDisk MP3 players range in storage capacity, starting at 512mb, and are intended to operate on the Windows operating system.
Most SanDisk MP3 players also include a built-in video player with a color screen, an FM radio tuner, and a memory flash card slot to expand the MP3 player's storage capacity.
Use SanDisk MP3 players to take your computer's MP3 library with you and listen to music wherever you go.

1. Verify that your computer meets the operating specifications required to sync the SanDisk MP3 player with the PC.
All SanDisk MP3 players require Windows XP or later; Windows Media Player; and a USB 1.0 port. A USB 2.0 is important if you want high-speed music syncing.
2, Check that the SanDisk MP3 player has a full battery charge.
All SanDisk MP3 players have a rechargeable lithium ion battery, and some SanDisk devices have a replaceable battery.
The battery icon on the top right-hand side of the SanDisk MP3 player's screen displays the current status of the battery's charge.
If the battery is low, recharge it before using the SanDisk player for the first time.
To charge, connect the player to your computer's powered USB port using the included USB cable.
The SanDisk player's screen will display a yellow charging icon.
Unplug when charging is complete.

3. To turn on the SanDisk MP3 player for the first time, unlock the "hold" switch on the top of the MP3 player by sliding it so that the orange tab does not appear.
Then, press the "power button" once.
Wait for the SanDisk MP3 player to respond.
The thumbweel of the player will flash a light and the screen will turn on to display the player's menu options.
Turn off the SanDisk player by holding down the player's power button for two seconds.
Wait for the screen to display "Goodbye" before releasing the button.
4. Practice resetting the SanDisk MP3 player to solve critical software errors and to fix the MP3 player if it freezes.
To reset the player, hold down the power button for fifteen seconds.
This resets the MP3 player to its original factory settings and can help resolve any problems you encounter while using the SanDisk MP3 player.
5. Connect the SanDisk MP3 player to your computer using the included USB cable.
Once the computer has sensed the connected device, the SanDisk player's screen will display "Connected" and the SanDisk Portable Media Player will be listed under Other in your computer's My Computer window.
6. Add music to the SanDisk MP3 player.
Double-click the Portable Media Player listed in the My Computer window.
Double-click the Music folder.
Select the MP3 files that you wish to load onto the MP3 player and drag them into the Music folder.
The player will load them into its internal memory and make them available for playback once the device is disconnected from the computer.
7. Sync your MP3 song playlists from Windows Media Player to the SanDisk MP3 player.
Create a playlist in Windows Media Player and connect the SanDisk MP3 player to your computer (see Step 5).
Once its connected, Windows will display a dialog box. In the box, click "Sync digital media files to this device."
In the next window, click Set Up Sync. In the menu, click Personal Playlists and then select the playlists that you wish to transfer to the SanDisk player.
Click the Add button then push the Finish button to transfer your Windows Media Player playlists to the MP3 player.


Aug 09, 2013 | SanDisk Clip MP3 & Digital Media Players

1 Answer

My computer does not detect my mp3 player sansa 4.0 gb


What i would recommend you to do is to uninstall the device and reinstall it back...to uninstall it...assuming that you are running windows xp...click on start, right click on my computer and go to properties..you should have your system properties open then click under hardware then device manager...look for the sansa device..it usually located under portable device..if its not showing there i would recommend you to look for under disk drives and see if its there..right click on the device and click on uninstall...after you unintall it unplug your device from the computer....Then follow this link below to download the porting kit...http://www.microsoft.com/downloads/details.aspx?FamilyId=A2E73160-E862-4F19-BB26-C0CAFE798955&displaylang=en .Then check the mode of yuor device to make sure it sunder MTP not msc...To check the mode go under menu, settings and choose usb mode...After you check the mode open up your windows media player click on tools, options and click under privacy...clear the history and caches...after you finish you can plug the device on the back of the computer not the front then windows should recongnize it and it should work properly..if that doesnt solve the problems upgrade your windows media player to 11 even though you have done that already..and try to reconnect your device..make sure you have it connected on the back USB>>>

And if that doesnt work try to obtain the driver for your sandisk device go to http://www.sandisk.com/DriverDownload/index.asp and find the driver for your device..and then connecct the device on the back of your computer...it should work properly..if you are still having any problems..let me know..i would be more than happy to assist you..
Please rate accordingly
Thank you

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My computer does not detect my mp3 player sansa 4.0 gb


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