Once vacuum is turned on and switched to a certain carpet level, the red light begins to flash and the brush stops spinning. How do we fix this?

See if the following information can help.

CARPETS OR HARD FLOORS

• The brush bar will always default to 'ON' (spinning) each time you switch the

appliance 'ON' and recline it for cleaning.

• The brush bar will not rotate when the appliance is upright.

• To switch the brush bar 'OFF' (e.g. for delicate rugs and hard floors):

- switch the appliance 'ON'

- recline the appliance

- press the brush bar 'ON/OFF' button - the brush bar will stop spinning.

• The brush bar will automatically stop if it becomes obstructed. See 'Brush bar -

clearing obstructions'.

• Before vacuuming your flooring, rugs and carpets, check the manufacturer's

recommended cleaning instructions.

• Some carpets may fuzz if a rotating brush bar is used when vacuuming. If this

happens, we recommend vacuuming in 'hard floor' mode and consulting with

the flooring manufacturer.

• The brush bar on the appliance may damage some carpet types. If you are
unsure, turn 'OFF' the brush bar.

Hi, it's Jim from Crucial Vacuum!

One of the main reasons most brush rollers begin to get jammed and eventually not turn would be due to a clog. Turn off the vacuum and flip it on its side. Is there any noticeable debris,such as hair or large carpet fibers? If you're looking to clean out your brush roll do the following. For the DC50 there should be a red button below the vacuum and just above the brush roll. Push this red button, this will allow the brush roller to be removed. On the brush roller itself you'll notice two more similar looking red switches. Flip these up allowing you to remove the top of the roller and gain access for cleaning. Clear out any debris and try rotating the brush roll once around to see what else may fall loose. Take note of how the bristles look too. Are they worn down and loose? If so it may be time to change your roller.

This handy video may further help in troubleshooting your Dyson.
https://www.youtube.com/watch?v=HpWk5trjvO4

Another item to check would be your vacuums belt. If this is loose as well it can affect your vacuums brush roll. Both are simple and easy fixes and can be done in just a few minutes.

Should you need any replacement parts for your Dyson in the future please feel free to order direct from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

Check out our lineup of Dyson replacement parts at the below link.

http://www.crucialvacuum.com/dyson-vacuum-parts.html

I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.

Jim Thompson
Crucial Vacuum Customer Care
http://www.crucialvacuum.com

Hi Charles, it's Jack at Dyson.

DC27 is engineered to adjust automatically for different floor types - there is no way of manually adjusting the height of the wheels or brush bar. The vacuum may need higher push force on certain types of deep pile carpeting. We would recommend checking directly with the carpet manufacturer for their advice on caring for this particular carpeting - manfacturers may recommend vacuuming some carpets with the brush bar turned off, and it may be worth giving this a try.

To turn off the brush bar, just use the brush control switch next to the red on/off switch:

Your 8625 is well over 20 years old. If it's been over a year since you've replaced the belt start with a new belt. Belts lose elasticity and should be replaced at least once or twice per year. The brush roll will still spin and appear to be working fine but when you put the brush roll onto the carpet it will stop spinning fast enough to clean the carpets.

The brushes are usually belt-driven. You may need to replace the belt.

Hi there,

Sorry to hear you're having difficulties with your DC14. If the brushbar won't run when the cleaner is in contact with the carpet, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Customer Service

You tried so that is a start. Relax and try this. The green light is not working which means the the brush is in backwards and the belt is mis- aligned.
There is a tiny magnetic block on the opposite end of the brush, you will see it if you look close. It must go on the led END OF THE HOUSING but THE BRUSH ALSO HAS COLOR CODED BLOCKS SO YOU CAN ONLY PUT IT IN LEVEL IF YOU ARE LOOKING CLOSELY. Be certain to align those blocks so the same color is facing you.They are there to help you lower the brush as it wears. If you put the brush in too low it binds on the carpet and burns belts as well. When properly installed a worn brush should have no more than 1/8" PROTRUDING thru the bottom plate
Once in place with the belt loose the brush should spin freely. If not look for hair or thread wound under those two end blocks.
Now try again and please post back

The reason for the brushes to stop when it is above any surface is there is a switch in the handle that stops the brushes so it dont burn your motor up it may have a faulty switch.

The belt will stop itself from spinning if you accidentally picked up a shoestring or vacuumed the edged of a carpet and the carpet got caught. To have the brush spinning again, simply step on the front of the machine, pull back the handle, turn the machine on with the red power button and press the gray button next to the red button - that's the ON/OFF button for the brushbar. If it doesn't spin, press and hold the button down for 10 seconds. If it still doesn't work, call the Dyson helpline, they'll have you open up the cleaner and inspect the belt and brushbar motor and if all else fails, they'll refer you to a local repair dealer in your area to fix it.

The belt will stop itself from spinning if you accidentally picked up a shoestring or vacuumed the edged of a carpet and the carpet
got caught. To have the brush spinning again, simply step on the front of the machine, pull back the handle, turn the machine on with
the red power button and press the gray button next to the red button - that's the ON/OFF button for the brushbar. If it doesn't spin,
press and hold the button down for 10 seconds. If it still doesn't work, call the Dyson helpline, they'll have you open up the cleaner
and inspect the belt and brushbar motor and if all else fails, they'll refer you to a local repair dealer in your area to fix it.