How do you clean the rollers?
One common cause of paper feed issues is a build up of dust on the
printer's rear paper feed roller. This roller consists of a plastic
axle white roller. This is located in the automatic sheet feeder and is
referred to as the "Pick Roller." As dust builds up on the rubber
rollers, they become less tacky and therefore unable to grab a single
sheet of paper.
To prevent and/or cure this type of paper feed problem, these rubber
rollers should be cleaned. Unplug the printer's power cord and remove
the paper from the automatic sheet feeder. Please remove the paper
access door from back of the printer and clean the white rollers inside
with a cloth dampened with warm water (be sure there is no excess water
on the cloth as it may drip into the machine). After these are free of
any dust, close the paper access door. Reload the paper and plug the
power cord back in. The paper should then feed normally.
Next, try this printer self-test by following the steps given below:
1. Make sure the printer is in “Copy Mode.”
2. Press the “Menu” button once.
3. The screen will display “Copy Menu: Copies”.
4. Press the left arrow button once. The screen will display “Copy Menu: Tools”.
5. Press the check button once. The screen with read “Tools: Maintenance”.
6. Press the check button once. The screen with read “Maintenance: Ink Levels”.
7. Press the right arrow button until the screen reads “Maintenance: Print Test Page”.
8. Press the check button once. This will start the Self-Test. Once the
page has printed, the printer will stop. The test is not continuous.
The self-test should at least print out a set of either a solid black
or solid color bars, if not both (if you have a printer with both color
and black installed simultaneously). Should this test fail, please try
it again without cartridges installed. If the self-test still fails to
take paper in and make sounds like the carrier is moving across the
paper, this is a hardware issue, and the printer will require service.
If the self-test completes without any cartridges installed, run the
self-test again with only a color cartridge installed (If you have both
black and color cartridges, after this test, run the test again with
just the black cartridge installed). If you find that either cartridge
causes the self-test to fail, please let us know.
If the self-test prints, but has lines or smudges or other print
quality issues, please let us know. This includes any print quality
issues - we need to know if the problems you have with your black or
color are based in the printer, or communications with your computer,
or the computer's software.
If the self-test prints your test bar(s) clearly, the printer hardware is not at fault.
Oct 19, 2009 |
Lexmark X5470 All-In-One InkJet Printer