Just the lower half has a 1 inch line that follows across it. From the line above that every thing else is clear and perfect the way it should work. I cleaned every thing in the dam thing but still have the 1" bar at the bottom. So from their I have no clue what to do next. Any advise would help me greatly.
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Hi, your thermal transfer film in the larger internal trap door on the printer- slide on RHS of printer will open it- is either loose or out of its holder. Open the door, remove the rolls- tighten then refit. Close the door and retry. Make sure you remove and refit the paper each time you start your machine as the paper tends to roll up as it has been fed into the printer about 3cm after it last printed and this curls the papers end. I normally turn the paper around. Inset a minimum of at least 2 to 3mm thickness of paper. Let me know if this works- Ross
Hi, usually it is only a matter of removing the paper and turning it around prior to printing- but only at the start of each session. There may be a small piece of paper jammed in the paper throat area. You may be able to just see it if you open the paper draw or the plastic film area. You can access the latter area by sliding the tag downwards on the RHS of the printer. The piece of paper will be right at the bottom. Occasionally there is a full piece rolled up in the shoot that you can see above the film. You may have to remove the film rolls to access this. Make sure you look at which roll goes where before you remove them.- Ross
Hi John, there may be the smallest piece right down in the throat area. Occasionall there can be some also completely rolled up in the paper shoot behind the rolls of film. I always remove the paper and turn it around prior to printing. At the end of each printing session, the next piece is drawn in and partially curled for 4cm. This will cause it to roll up inside at the next printing attempy- 9 times out of 10- Ross
Clear the error by turning off for 30 seconds.
I am having the same issue and I think it maybe a driver conflict. What OS system are you using at the moment? When my pen software was not updated, everything worked fine. I am trying to resolve it now and will post back when i have a solution.
when you move the board white sheet around you will see a black spot at the bottom. this tells the sheet when to stop. there should be one exactly on the opposite side which is missing, thats why it doesn't stop. you can buy replacements or have a technician do it or draw a black dot where it should be with a permanent marker. good luck
After looking at the troubleshooting section in the manual (what we should have done in the first place before posting this lol) we realized that we just needed to simply replace the Thermal Transfer Film.
I had the same problem on mine.I found it was due to the vertical height of an aluminum window plate, that is attached in front of the CCD optical sensor box, this box is located inside the back aluminum enclosure.
You have to unscrew the back cover and slide it out sideways, be carefull becasue the back cover is heavy and you don't want that falling on someones toes. Also there is some strong adhesive tape holding the cover to the enclosure so you'll have to pry on it a bit to pull the tape loose.
Once you have the cover off, you will be able to see the optical sensor box that is on the far side where the two guard bars (the flat aluminum bars that hold the back panel in place) the two guard bars meet on the one side Like a V.
Right where the bars meet and the V, you should be able to see the small optical box that has a small **** on the face of it and has two small screws on each side of this **** or "window". This is the Window for the optical sensor to pick up the image it is scanning which is a reflection on a mirror that is located on the opposite side of the enclosure. This mirror is about the size of a standard classroom meter stick and it reflects the scribbles of the panaboard surface as the canvas rolls around durring the scanning phase.
If you uncrew the two small screws that are on each side of the Optical sensor window, you will notice that this Window plate will be able to slide back and forth. Adjut this window plate hight and try printing another page and see how the image looks. If the Black bars are bigger then you have moved the plate the wrong way. Readjust and try again. Once you make the proper adjustments the black bars will no longer appear.
Well, this is what fixed mine, so hopefully this will help you.
Regards, Gerry O'Brien email: gerryob AT digital-circuitry DOT com