Question about HP PSC 1210 All-In-One InkJet Printer

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HP scanner problem

I have an HP scanner that i have hooked up to my Windows XP computer, through the USB port, that will not scan. Every time i try to scan a document, i get an error message. I have Word Documents that I need to scan and edit, before printing. can you help me Plz.

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  • Anonymous Sep 25, 2008

    same problem cannot scan....i get the error message

  • Anonymous Oct 31, 2008

    Me three! piece of junk 99 dollar ****.''

  • msmaniac May 11, 2010

    What kind of error message do u get?



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  • 181 Answers

Ok - the reason this error pops up is because there is a software issue going on. If the software is correctly installed you will see options for where the scan will go in the computer.
Having said that there are several things that can cause a problem between the printer and the software;
1) You are connecting the printer by USB to router - you may print but will never be able to scan as this is not a networkable printer. Connect it directly to your computer and recomplete the setup portion to configure the scanner.
2) You have not finished the setup. At the end of the installer you can setup the scanner but if you skipped this step you will have to redo it in order for it to connect. Click on the device manager in your dock and then next to information and settings there will be a little wheel. Click on the wheel and go to setup assistant. Complete the assistant and try to scan.
3) The printer is not grabbing the new software options - leave the printer turned on but unplug the power cord and wait for 30 seconds. Plug printer back in - when you do this it should initialize and will look to the mac for changes and the options should load.
4) Software missing - You MUST have the software for the printer installed for scanning function. Adobe and other programs cannot replace it - it has to be installed.
5) Software is corrupted. Uninstall the software (uninstaller is under applications in the HP folder) and then download (www.hp.com) and install the most recent full feature software and drivers for your operating system.
6) If all these steps fail you may have an issue with your computer and it's TWAIN drivers.

Posted on Nov 14, 2008

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2 Answers

HP 2520hc scanner drivers


Which driver set did you install? Did you install the HP basic drivers, the full software or the Windows XP built-in driver? The Windows OS driver usually only is the printer driver.

If you connected the USB cable before installing the HP software, you will get the OS drivers. Disconnect the USB cable and then uninstall the printer driver. (Start > Control Panel > Printers and Devices. Then right click on the printer and select Remove Device.)

Install the HP software. If you want to launch a scan from the all-in-one's front panel button, install the full software.

Next open the scan software on your computer. (This is the HP Solutions Center for most models if you use the full software.) Attempt to launch a scan from the software. Adjust the resolution and other settings as needed. Then use those settings to adjust the destinations for the front panel buttons in the software. (Settings > Scan Settings > Button Settings)

If this doesn't work, try a different USB cable, a different USB port on your computer and a direct connection (if you are using a USB hub). Scanners require bi-directional communication with the computer and may fail when the printer works due to a minor cable issue. If you have the printer connected to a router or similar device to turn it into a network printer, again the scanner will not work. Again the direct connection to the computer is needed.

If you are still having trouble, can you use the all-in-one's copy function? If not, do you have any error messages? If the scanner mechanism isn't moving, the unit probably needs service. (This model doesn't have a scanner lock to protect the mechanism in transit.)

I hope this helps.

Cindy Wells

Oct 15, 2012 | Printers & Copiers

1 Answer

I am having problems making my scanner work - I can't scan a document from the printer/scanner/fax/copier to my laptop


How is the all-in-one connected to your computer? What OS are you using? Did you install the full software, basic drivers or the OS drivers? Are you starting your scan from the computer or the buttons on the all-in-one? Is this a newly installed printer or one that has been used several times with this computer?

The Photosmart C7180 can be used with a USB connection, wired ethernet network, wireless network, bluetooth or PictBridge. For a Mac OS, only the USB connection will work.

If you need the drivers, see http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&product=1153754& and select your OS.

If you connected the all-in-one to the computer via a USB connection before installing the software, you may have an OS driver that does not include the scanner driver. Disconnect the USB cable then uninstall the driver. Then install the HP driver. If you do not install the full software, you will not be able to use the buttons on the scanner to launch a scan. You'll have to start the scan from the computer.

If you have the full software, the HP Solution Center is installed. This includes a monitoring program that should run when you start your computer. This listens for the press of a button on the scanner and launches the appropriate part of the HP software. However, you need to set the button destinations in this software first. I recommend manually scanning at least once to set the appropriate resolution and destination folder for your scans. Then in the Solution Center, click Settings, Scan Settings, Button Settings and then Front Panel Scan Buttons. Set these based on your default settings.

If this all-in-one has been working previously, check your connection. Scanning requires bi-directional communication with the computer and can fail even when the printer works. Try a new USB cable and a different port, if you are using that connection. If you are on a network connection, check that the firewall isn't blocking communication. (Temporarily disable the firewall to check.) In Windows, check the Devices and Printers (Win7's name) control panel and check if the scanner is a listed device. Right click on it and check the properties and status. (All-in-ones are often listed twice - as a printer and as a scanner.) HP offers a diagnostic program, http://h10025.www1.hp.com/ewfrf/wc/doclink?lc=en&cc=us&product=1153754&tmp_docname=c02114802 , to check for issues with the scanner.

Try manually scanning with another program than the HP software. Windows includes some options that will acquire scans. XP, Vista and Win7 all include Paint (File > Import from Camera or Scanner > New Scan). Windows7 (and some versions of Vista) include Windows Fax and Scan (click New Scan). If you have the Microsoft Live software, you also have Windows Photo Gallery (works like Paint).

If you are connect the all-in-one to a USB print server, the scanner probably won't work. Try a different type of connection.

If you are using the all-in-one on a network, make sure that the network is up and the printer has an IP address. I've seen routers lose their connection for various reasons. (Rebooting both the modem and router sometimes cures the problem.)

Please add more information on your specific scanner problem and I'll try to provide specific suggestions.

I hope this helps.

Cindy Wells

Apr 09, 2012 | HP Printers & Copiers

1 Answer

Scan picture - Message: Sorry scanner could not be initialized. (Scanner Not Found)


There are several possibilities. Did you launch the scan from the computer or the scanner buttons? Stop at the point that works in these various trouble-shooting options.
1) Make sure that the HP Digital Imaging Monitor monitoring program was running if launching from the scanner. (Make sure the HP driver is installed not the generic OS driver.) The software is available from http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&product=1146331& select your OS and then press Next. Click on Driver to download.
2) The scanner requires bidirectional communication with the computer. Try a new data cable and a direct connection (if you use a USB hub or print server). Try a different USB port and make sure that the ports aren't disabled for security or power-savings. (The first is in the Device Manager; the second is part of the advanced settings of the Screen Saver.)
3) Use the HP Director or Solution Center to check the scanner status (this is in the full-software form HP). If it is available for your OS, you should uninstall the generic OS driver and disconnect the data cable before installling the software. Even if you have this installed, check if you need to patch the software.
4) Download and run the HP Scan Diagnostic Tool to test the scanner. http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-SDU&jumpid=ex_r4155/hho/ipg/ccdoc/scan_diag/ .
5) Can you acquire scans from the computer with non-HP software? Windows XP, Vista and 7 can acquire scans from Paint (File > Import from Scanner or Camera). Vista and Win7 also have Windows Fax and Scan (New Scan).
6) Disconnect the data cable from the computer. Then Start > Run > regedit . This launches the registry editor (Run as Administrator for Vista or Win7). Back up the entire registry first (File > Export, follow the steps you see and select all.) Locate the HP registry item: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {6BDD1FC6-810F-11D0-BEC7-08002BE2092F} and highlight the section in brackets. Right click on Lower Filters (string value) and delete it. Close regedit (Save changes) and restart the computer. Reconnect the data cable after the reboot.
7) Uninstall and reinstall the HP software driver (again remove the data cable after the uninstall and keep it unplugged until the software requests connecting the cable).
8) Check if you need to update the BIOS or USB drivers for your computer (see the manufacturer's site) and Windows Update.
9) Check if the scanner runs if connected (after software install) on another computer. If it doesn't work on another computer, you probably need to replace the unit.

I hope this helps.

Cindy Wells

Oct 08, 2010 | HP Photosmart C3180 All-In-One InkJet...

2 Answers

How can a scan or copy a page from my printer to my computer ?


hello. scanning requires a USB cord that connects the printer and the computer. Wireless printers do not scan in wireless mode. Once you hook up the usb wire, click on your computer start button, then all programs, control panel, scanners and cameras.... Regards, Joe
ps - kindly rate my answer as helpful. thank you.

Feb 16, 2010 | HP Photosmart C8180 All-in-One InkJet...

1 Answer

Problem is apparently HP solutions center. I have a 6940 printer and 4850 scanner. I finally got the printer to work, but it reinstalls the printer drivers at every startup. When I try to scan, the link...


Try uninstalling the drivers for the scanner and the printer. Restart the computer without either the scanner or printer pluged in. After restart install the drivers and only plug up the USB cable for each device when asked by the software.

Jan 21, 2010 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

My scanner is not working on my hp photosmart c4280 it says usb not connectedmy computer works with windows XP


Please try these steps and let me know the result.... I would provide you the next step....

VISTA
1. Click the Start (Windows) icon.
2. Click All Programs.
3. Click Windows Photo Gallery.
4. Click File and then click Import From Scanner or Camera.
5. Click Import.
6. Click Scan.

XP:
=== Scanning with Paint: ===

1. Click the Start (Windows) icon.
2. Click All Programs.
3. Click Accessories.
4. Click Paint.
5. Click File and then click From Scanner or Camera.
6. Click Scan.

Nov 26, 2009 | HP PhotoSmart C4280 Laser Printer

1 Answer

HP Photosmart 2710 stopped scanning


hi

first try to do the flee power cycle of the printer that means that to go ahead and unplugg all the cable and replugg it back after 30 sec and try to restart the computer ,,,check that wether it works or not

if not then

go to run and in run type in devmgmt.msc it will open the device manager of the computer.

then in device manager check for the USB PORT ...now under the usb port number check that it is being hooked on the right pannel ,,,,check for the setting and change to the desire option and the printer will definetly work

Jul 22, 2009 | HP Photosmart C7180 All-In-One InkJet...

1 Answer

Computers not sensing scanner via LAN


Scanning over network usually requires software to connect. First go to the drivers page as below. Windows Vista | Windows XP, download the latest drivers (the Full Feature one) as well as the firmware update for the OfficeJet. Plus the "Update" files that's dated newer than the Drivers.
Upgrade the firmware (this will reset all custom settings in the OfficeJet like IP address) with a USB connection.
Run the full feature installer and if there is an option for Networked OfficeJet, then tick it. Also you may need to change/disable firewall for the installer to pick up the networked OfficeJet.
Scanning over the network usually connects with a customized TCP port. And most likely the Windows "Scanners and Cameras" will not pick up network scanners unless it's been defined manually (installer can do this part).

Jun 15, 2009 | HP Officejet Pro L7650 Printer

1 Answer

Scanner not working


Hi,

I understand that you are unable to scan after upgrading the compuer from ME to XP.

Please follow the below given instructions to resolve the issue.

Check for the communication between the computer and the printer as scanning needs bidirectional communication unlike printing.

To isolate the issue I suggest you to try scanning from the Windows Image acquisition(WIA) wizard on the computer.

Follow the below steps to Scan using WIA

1.Verify that the all-in-one product power is turned on and the printer cable is properly connected.

2.Click Start then Click All Programs then Click Accessories then Click Scanner and Camera Wizard.

3.Follow the Scanner and Camera Wizard instructions to scan images to the computer.

If you are unable to scan using WIA, confirms that the issue is with USB drivers, please follow the below given instructions to refresh USB drivers:

1. Save and close all programs that are currently running.
2. Click Start, select Shut Down, and choose Restart the computer.
3. Press the F8 function key, this will display the Windows Startup menu.
4. Select Safe mode.
5. After Windows loads in Safe mode, right-click the My Computer icon and select Properties.
6. Select the Hardware tab and click the Device Manager button.
7. In the Device Manager Window, double-click the Universal Serial Bus controllers.
8. Right-click the device listed under Universal Serial Bus controller and select Uninstall.
9. Click OK to confirm the removal of the device.

NOTE: Repeat steps 8 and 9 until all the devices under Universal Serial Bus Controller are removed.

The USB port is now uninstalled.

Now, restart the system. The system automatically detects and reinstalls the USB port.

Then try scanning from WIA and if that works try scanning from HP Director.

Please click on Start>>Programs>>HP>>HP Director.

If unable to scan from HP Director, search for the file " hpqscnvw " in C Drive which is the executable file for Scanning.

Double click on My Computer to open it > C Drive > Programs files > HP or Hewlett Packard > Digital Imaging > Bin Folder. Check for the file " hpqscnvw " there.

If found double click on the file to and try scanning. You can also save the short cut of the file to desktop and can use that file for scanning.

Run the scan diagnostic utility to resolve the issue.

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=US&swItem=oj-45265-1
ScanDiagnosticUtility_ver_1.5.exe


Just copy and paste the entire link into the Internet browser's address bar and press enter

If you are able to scan from computer, then follow the instructions from the below given article to scan from the printer front panel.

Here is the web document:

================

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00503569&cc=us&lc=en&dlc=en&dlc=en&lang=en

================

Just copy and paste the entire link into the Internet browser's address bar and press enter.

This should resolve the issue that you are experiencing with.

Regards,
Lawrence

Jan 06, 2008 | HP PSC 1210 All-In-One InkJet Printer

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