Question about Bosch KGU31124 Bottom Freezer Refrigerator

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Bosch KGU31124 Freezer Not Working

Bosch Exxcel FF Fridge Freezer (KGU31124)

This is a frost free fridge freezer. The fridge is still working and when we switch it off & on the freezer section starts to cool then stops (within 5 minutes). The warning light to say that the freezer is not warm enough stays on.

Can anyone help to say where or what the problem is. This appliance is three years old. We have switched the whole thing off for 12 hours, cleaned it, checked for any blockages (Only one place in the fridge) but it has made no difference.

Fridge is working fine. Freezer is not working at all. Any ideas or help would be much appreciated.

Thank you

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I have the same freezer and get the same problems. Ice forms on the refrigeration fins beind the plastic shroud at the rear and completely blocks the airflow. The fan that moves cool air around does not work then and freezer temp goes up. Ice will often push the shroud forwards so that the door does not close properly. Warm moist air get in and just increases the ice problem.

I take the shroud and fan housing off the rear (4 screws and a wire to the fan) and defrost thoroughly using a hair dryer. You can then see when all the ice has gone..

Posted on May 23, 2011

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