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We have a maxtor basics external hard drive. We run vista and the new microsoft office 2007. The problem is that the laptop is not recognising the external. We open my computer and even though it is plugged into a port it does not show up. When i tried to save to it a message tells me it is not accessible. We have saved on this external before and now it won't work. PLEASE HELP CARMEL

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  • Frank  Fernandez
    Frank Fernandez May 11, 2010

    If the drive is not recognized, how did you try to save a message to it? Also, when you saved data to the drive before, was it on this Vista PC?

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  • 449 Answers

Hi!!!!

may there have problem in your cable of your external hard drive try to replaced it!!!
that was also my problem encounterd before so i'll try to replaced the cable!!
and then it detect and working!!!

try to email me ronaldsuboc@gmail.com

Posted on Sep 18, 2008

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Hi Nuisance101, I recall your running vista. Vista is a nightmare. If you cound only see the troubles we see on a daily basis here at FixYa you'ed understand. It's a common problem with Vista not seeing USB devices, externial devices. It does & then the next second it doesn't. Same for all external devices. I'm am 100% sure the trouble is not your system or your devices. It's Vista. I have gone over dozens of post from vista users. One would think MS has been on vacation since the release of vista. You can look at vista's web site for help for a possible fix, at this link. (I have no faith). MS blames driver software. Your Maxtor drive is external. Henve no driver software.
So it falls into that vista area of one time vista see's the drive & the next it does not.
Either way I though Maxtor addressed vista issues. I prefer Seagate drives myself. Personally know lots of people who's Maxtor's drives have just gone down for no reason. Seagate bought Maxtor.

http://windowshelp.microsoft.com/Windows/en-US/hardware.mspx

Most of the post from vista users, claim users should check vista's updates often. Since Max Blaster did its job, I'm inclined to blame vista.

I wish I could give you a better fix or suggestion but I'm up against vista. That's why I run WinXP Pro. I do not have these problems.

Best wishes Nuisance101!
Mike

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