Question about Avaya 5610 IP Phone

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Avaya 5610 Handset

2 times a day the 5610 handset loses the commection to the VCM Module on the Avaya 406 across the VPN and the phone has to be powered on/off to recover

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  • jheizer Oct 28, 2008

    Same here. 5610 VPN will randomly reboot.

  • iqbal319 Jan 03, 2009

    Dear All,



    we have installed Avaya IP office 5610 at the remote location by using the sonicwall as VPN box.Sonicwall VPN tunneling is up, but 5610 phone giving the message discovering 192.168.X.X.

  • kyleinCLT Mar 14, 2009

    Did anyone ever come up with a solution?

    I have a vpn tunnel from a TZ190 to a Pro2040 and cannot get the phone to register to the IPOffice 500

  • Anonymous May 11, 2010

    What type of connection is it? Internet VPN? Point to point VPN? VPN license in the phone?

    Where is the far end location? Home? or another business? What type of internet connection do both sites have?


  • Anonymous May 11, 2010

    PLease clarify as to which system these are hooked up to. What type of internet connection? VPN on the phone or a vpn tunnel?

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My situation involves two phones using the built-in VPN functionality, Avaya 500, NETGEAR ProSafe VPN Firewall FVS338. One phone actuallly on our network goes out to the internet and back in via VPN. The other phone is on a home network using some type of long-range wireless system (off-site employee working from a rural farm). Our main site has two bonded T-1 circuits for our data.

Our solution seems to have been to change the SA-Lifetime on the router to 432000 seconds.

Posted on Nov 19, 2008

Has this been fixed yet?

Posted on Nov 19, 2008

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2 Answers

Does anybody know how to flash the firmware of an avaya 5610sw IP from the VPN to the regular in office


1) Edit your existing 46vpnupgrade.scr file as follows. Don't forget the line at the very bottom of this document!

2) Next set your phone's GROUP back to 0 by pressing the MUTE button (just press it don't hold it down) then enter GROUP on the keypad (47687) and press #.

3) Reboot your phone and the non VPN firmware should be re-installed on the phone.

##################################################
# Release Date: August 26 , 2007
#
# 46XX Software Upgrade Script for VPN Capable H.323 IP Telephone
#
# This file upgrades the following telephones to the
# indicated releases:
# 4620, 4610, 4621, 5610 VPN Build 252
# 5620, 5621 VPN Build 252
#
#
##################################################

IF $GROUP SEQ 0 GOTO NOVPN

IF $MODEL4 SEQ 4610 goto DEFVPN4610
IF $MODEL SEQ 4620D01B goto DEFVPN4620
IF $MODEL SEQ 4621D01A goto DEFVPN4620
IF $MODEL4 SEQ 5610 goto DEFVPN5610
IF $MODEL4 SEQ 5620 goto DEFVPN5620
IF $MODEL4 SEQ 5621 goto DEFVPN5620
goto END


# DEFVPN5610
SET APPNAME i10aVPN23252.bin
goto END

# DEFVPN5620
SET APPNAME i20aVPN23252.bin
goto END

# DEFVPN4610
SET APPNAME a10bVPN23252.bin
goto END

# DEFVPN4620
SET APPNAME a20bVPN23252.bin
goto END

# DEFVPN4625
SET APPNAME a25VPN25252.bin
goto END


# END
GET 46vpnsetting.txt

# NO46xx

# NOVPN
GET 46xxupgrade.scr

Oct 14, 2010 | Avaya 5610 IP Phone

1 Answer

We have 2 phones that were setup at a remote


Have you rebooted them? The display should show the progress of the boot process....what is the last thing it says.

May 14, 2010 | Avaya 5610 IP Phone

1 Answer

Avaya 4610 speaker problem


There is n way to disable the speaker phone.

Can you make calls with 2 way voice through the handset?

Mar 25, 2010 | Avaya 4610SW IP Phone

2 Answers

Avaya 4602 hands. Turn on message lamp when a message is waiting.


Do you know which system this phone is on? Is it an IP Office?

If so, chek the manager program and verify that under eachs users tab, ther is a "Vxxx" in the "trusted source" tab. Where "XXX is the extension number.


Nov 11, 2008 | Avaya 4602 IP Phone

2 Answers

Avaya 5610 IP Phone


Press mute reset (mute 73738)

Oct 21, 2008 | Avaya 5610 IP Phone

3 Answers

IP Phone available for IP office?


Hi TexasTom,

I'm not quite clear on your problem. But I think what your describing would be difficult to archive. That's if I understand you correctly!

Perhaps what you might want to consider is this sort of device. It allows to normal (PSTN) telephones to be used as either SIP (VoIP) or as normal PSTN telephones. It does not require a PC once it's been set-up.

Hope this helps.

Kind regards,

Spare head 2.

Jan 04, 2008 | Avaya 5610 IP Phone

3 Answers

Avaya 4610 ip phone--wireless handset?


CS60 from Plantronics. A bit expensive but perfect

Dec 29, 2007 | Avaya 4610

2 Answers

Phone rings, but once answered its not possible to hear a voice.


Similar issue - brand new phone - but incoming calls (skype or landline) would ring - and then nothing, and outgoing calls the handset would just reset.

The handset would just lose signal constantly (less than 2 meters from the base station).

The phone shipped with the latest software - but eventually I reinstalled it - no change, then de-registered the handset, powered everything down and re-registered the handset and that *seems* to have done it .....

So
1 - reflash / re-install latest software from philips website (even if the phone already has the same version)
2 - de-register handset (follow instructions)
3 - unplug base station and remove batteries from handset
4 - turn on base station, put batteries in handset
5 - re register handset (follow instructions in manual)

and that seems to do it.

Nov 18, 2007 | Philips VOIP8411B/37 IP Phone

1 Answer

Not able to connect to server


The software vpn probably will not work.
Is the vpn tunnel up? Can you ping the IPO? what subnet is the pc?

Oct 22, 2007 | Avaya 4610

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