Question about Avaya 5610 IP Phone

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Avaya 5610 Handset

2 times a day the 5610 handset loses the commection to the VCM Module on the Avaya 406 across the VPN and the phone has to be powered on/off to recover

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  • jheizer Oct 28, 2008

    Same here. 5610 VPN will randomly reboot.

  • iqbal319 Jan 03, 2009

    Dear All,

    we have installed Avaya IP office 5610 at the remote location by using the sonicwall as VPN box.Sonicwall VPN tunneling is up, but 5610 phone giving the message discovering 192.168.X.X.

  • kyleinCLT Mar 14, 2009

    Did anyone ever come up with a solution?

    I have a vpn tunnel from a TZ190 to a Pro2040 and cannot get the phone to register to the IPOffice 500

  • Anonymous May 11, 2010

    What type of connection is it? Internet VPN? Point to point VPN? VPN license in the phone?

    Where is the far end location? Home? or another business? What type of internet connection do both sites have?

  • Anonymous May 11, 2010

    PLease clarify as to which system these are hooked up to. What type of internet connection? VPN on the phone or a vpn tunnel?



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My situation involves two phones using the built-in VPN functionality, Avaya 500, NETGEAR ProSafe VPN Firewall FVS338. One phone actuallly on our network goes out to the internet and back in via VPN. The other phone is on a home network using some type of long-range wireless system (off-site employee working from a rural farm). Our main site has two bonded T-1 circuits for our data.

Our solution seems to have been to change the SA-Lifetime on the router to 432000 seconds.

Posted on Nov 19, 2008


Has this been fixed yet?

Posted on Nov 19, 2008


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Avaya Partner Phone System Programming

Programming Without Button Overlays: <br />Although it is advisable to have a Partner programming manual and overlays when performing changes. Here are the basic steps for changing system time, day and date. The "Feature" key is self explanatory while other keys need a reference. "System Program" key is the left intercom key on the phone. The "Central Tel" key is the right intercom key. The "Next Data" key is the third key from the left with an LED on the top row of an 18 Button display set. Numbers # and * are simply entered as numbers of the dial pad.<br /><br />Avaya Partner System Date Program #101<br /> <br />Use this program to set the month, day and year. The system displays only the month and day on display telephones when the telephone is idle: the month, day and year also print out on SMDR call reports when used.<br /><br />Considerations: <br />The System Date date-stamps the back up files when you use Backup Programming.<br /><br />Programming Without Button Overlays:<br />The "Feature" key is self explanatory while other keys need a reference. "System Program" key is the left intercom key on the phone. The "Central Tel" key is the right intercom key. Numbers are simply entered as numbers of the dial pad.<br /><br />Programming: To change system date: Press Feature, 00, System Program, System Program,#,101 at extension 10 or 11. Enter today's date in the form of "mmddyy" (Month, day, and year), including leading zeros for single digit months or days. For example, to enter April 26 2003, press 042603. A display similar to the following appears: System Date Data 042603. Exit programming mode by pressing Feature, 00 or lifting and hanging up the handset.<br /><br />Avaya Partner System Day Program #102<br />Use this program to set the day of the week that appears on system display telephones.<br />Programming: To change system day: Press Feature, 00, System Program, System Program,#,102 at extension 10 or 11. Change the day by pressing "Next Data" until the day you want appears:<br />1=Sunday<br />2=Monday<br />3=Tuesday<br />4=Wednesday<br />5=Thursday<br />6=Friday<br />Exit programming mode by pressing Feature, 00 or lifting and hanging up the handset.<br /><br />Avaya Partner System Time Program #103<br /> <br />Considerations: <br />Enter the time in 24 hour notation. In this scheme, the hours of the day are 0000 (12 midnight) to 2459 (11:59). Since each time must have four digits, use leading zeros when necessary. The time appears on system phones as A.M. or P.M., not 24 hour notation.<br /><br />Programming: <br />To change system time: Press Feature, 00, System Program, System Program, #,103 at extension 10 or 11. Enter a new time in 24 hour notation. For example, to set time to 2:15 P.M., press 1415. This time will appear on the phone as 2:15 P. Select next procedure or exit programming mode by pressing Feature, 00 or lifting and hanging up the handset.

on May 27, 2011 | Lands Phones

2 Answers

Does anybody know how to flash the firmware of an avaya 5610sw IP from the VPN to the regular in office

1) Edit your existing 46vpnupgrade.scr file as follows. Don't forget the line at the very bottom of this document!

2) Next set your phone's GROUP back to 0 by pressing the MUTE button (just press it don't hold it down) then enter GROUP on the keypad (47687) and press #.

3) Reboot your phone and the non VPN firmware should be re-installed on the phone.

# Release Date: August 26 , 2007
# 46XX Software Upgrade Script for VPN Capable H.323 IP Telephone
# This file upgrades the following telephones to the
# indicated releases:
# 4620, 4610, 4621, 5610 VPN Build 252
# 5620, 5621 VPN Build 252


IF $MODEL4 SEQ 4610 goto DEFVPN4610
IF $MODEL SEQ 4620D01B goto DEFVPN4620
IF $MODEL SEQ 4621D01A goto DEFVPN4620
IF $MODEL4 SEQ 5610 goto DEFVPN5610
IF $MODEL4 SEQ 5620 goto DEFVPN5620
IF $MODEL4 SEQ 5621 goto DEFVPN5620
goto END

# DEFVPN5610
SET APPNAME i10aVPN23252.bin
goto END

# DEFVPN5620
SET APPNAME i20aVPN23252.bin
goto END

# DEFVPN4610
SET APPNAME a10bVPN23252.bin
goto END

# DEFVPN4620
SET APPNAME a20bVPN23252.bin
goto END

# DEFVPN4625
SET APPNAME a25VPN25252.bin
goto END

GET 46vpnsetting.txt

# NO46xx

GET 46xxupgrade.scr

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1 Answer

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Have you rebooted them? The display should show the progress of the boot process....what is the last thing it says.

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Two possible solutions,
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Avaya-Headset-pinning is like this:
Look to the RJ11 and turn it until you see leads from top and from front, then from left to right you look at
1) mic 5V
2) speak
3) speak
4) mic gnd

RJ11 of Avaya-handset and any standard headset/handset from the supermarket:
1) mic gnd
2) speak
3) speak
4) mic 5V

Hope that helps.

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Press mute reset (mute 73738)

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