Question about Sub-Zero 690 Side by Side Refrigerator

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Refrigerator not cooling

Hi, I have a Subzero 690 side-by-side refrigerator/freezer. A few days ago we had a power outage and there was a power surge as well. When the power came back the freezer began working fine promptly, but the fridge isn't cooling at all, it's now at room temperature. The light is working fine and the control is registering an alert "vacuum condenser". I didn't understand how the condenser could be the culprit if the freezer was operating fine, but I took off the grill and cleaned the condenser and checked the condenser fan. The condenser fan does seem to be working fine and it is circulating air. However, this didn't fix the fridge problem. I checked the fan at the top of the fridge itself and that is not functioning at all (I held down the two fridge switches so that the door would be interpretted as closed). I read in another forum that one user was told to 'whack' the fan to get it working again. I tried this as well, no luck! In the electrical manual they provided, I saw mention of a refrigerator fan switch, would that be a way of starting it up? Any ideas on what's wrong and how to fix it? Apologies in advance, I'm new at this and am just trying to be as thorough as possible. Thanks!

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Please call Jon Larson in our Sub-Zero and Wolf customer service department at 800-222-7820. He will assist you in resolving the situation with your model 690.

Sincerely,


Diane E. White
Assistant Markeing Manager - Trade
Sub-Zero and Wolf
diane.white@subzero.com

Posted on Sep 19, 2008

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