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So I was trying to burn a CD and was not able. Once I was able to open the drive the CD was shattered in the drive tray. Any ideas on how this could have happened?

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I've had this problem once, I had to crack open the CD Drive to be able to clean it up and reassemble it and worked but with a clattering sound. One reason that this happens is when a CD is not snuggly placed on the tray. There are exact slots on the drive where it should be and when it slightly moves out of it while it is spinning, this causes the CD/DVD to spin out of control and hit the other components inside the drive causing it to shatter.

Posted on Sep 18, 2008

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It sounds like something is wrong with the CD you burned. Take a paperclip and straighten it out. Open the CD rom cover flap if there is one covering it. There will be a small hole in the cd drive under the CD tray. Stick the paper clip in and push. This will release the tray. Pull the tray out manually and remove the cd, then push the tray back in gently and reboot your computer.

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Look for a small pinhole just under the tray door. This is the manual release for the dvd tray.

Just insert a long needle like object into the hole about 2 or 3 inches and push.

This should pop out the tray.
You should then be able to remove the shattered pieces of disk. If the drive tray does not function normally after removing the disk pieces you may have to remove the drive entiirely from the case in order to shake out the smaller bits. If the problem persists after that, you may have to remove the metal case from the drive itself and clean it out or it may just be time for a new drive.

Good luck and please comment back if this was helpful and with how you make out.

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Either the CD is full or the quality of the CD is inadequate to burn it with your CD writer.

Try a good quality CD, or lower the writing speed and make sure it is an empty CD.

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This has happened to me. Sometimes when I'm in a hurry I'll place a CD or DVD in the tray and start to close it without making sure that the disk is seated flat in the tray. If it's ****-eyed the CD wil shatter when the tray is closed. The only way to remove the pieces inside the CD drive is to take apart the CD drive. Might be easier just to replace the unit. They run from about $25.00 to $75.00. One other note: You can try to open the tray manually by inserting the end of a paper clip into a small hole on the front bezel of the drive.

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Replacing the CD-drive is the only way to fix that type of "false-positive" jam-detection conditions.

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