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Re: So I was trying to burn a CD and was not able. Once...
I've had this problem once, I had to crack open the CD Drive to be able to clean it up and reassemble it and worked but with a clattering sound. One reason that this happens is when a CD is not snuggly placed on the tray. There are exact slots on the drive where it should be and when it slightly moves out of it while it is spinning, this causes the CD/DVD to spin out of control and hit the other components inside the drive causing it to shatter.
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CD-ROM, DVD, or other disc tray not opening
Locking device or software installed
First, verify no locking software installed that prevents the tray from opening. If you are unsure, reboot the computer and as it is booting up, eject the tray. If the tray can eject as it is booting, but stops working after loading your operating system, something is being loaded that is preventing the drive tray from opening. Programs used to burn CDs are a common culprit.
Bad eject button
If you are running Microsoft Windows, open My computer, right-click the disc drive icon and choose the option to eject. If this ejects your CD-ROM drive tray, the button on the disc drive is defective, and it is recommended that the drive be replaced.
No power to computer or disc drive
If you have recently installed a new optical drive or you have moved the computer, the power cable to the CD-ROM may have become loose or disconnected. Reseat the power cable to make sure this is not the problem.
CD stuck within drive
If you suspect that a CD may be stuck within the drive, the tray needs to be ejected manually. Look for the small manual eject hole that ( not the head phone jack) located on the front of the drive. Unwind a paper clip and place one end of the paper clip into the hole to eject the CD-ROM tray.
If CD-ROM tray opens part of the way, pull it gently to see if you can get it to open fully. If it cannot be opened any further, it is likely that the gears within the CD-ROM drive have become damaged or dislodged. But usually, a stuck CD is blocking the way.
Caution: If you are able to open the CD-ROM drive using a paper clip, we do not recommend continuing to do so. This is meant to be used as a temporary solution; the drive should be replaced.
What to do if CD or DVD stuck in drive?
Note: This document is for disc drives with a disc in the drive that prevents the tray from opening. See our CD-ROM, DVD, or other disc tray not opening document, if the tray is not opening at all or doesn't seem to be getting power.
If the CD or DVD is not set into the disc tray correctly, it could be sticking up above the surface of the tray, causing it to get stuck with then tray tries to open. In this case, it may be possible gently shake the computer and move the CD or DVD into the correct place in the tray, allowing the drive to open. However, use caution when doing this, as you do not want to shake the computer too much, or you could damage other components.
If this is a desktop computer, you can prevent damage to the computer by opening the computer and removing the disc drive in order to shake or rotate the drive. When the drive is out of the computer, you can manually release the tray by inserting a paperclip into the manual eject hole.
In the case of a laptop computer or a slot load disc drive, since the CD or DVD does not sit in a tray, it cannot be shaken in order to adjust the disc. If the disc is visible you may be able to move the disc a bit by hand, enough to allow the drive to eject the disc. Again, be careful in doing so, as you could damage the disc or drive in the process.
If you're still unable to get the disc out of the drive after following the above steps, it may be a damaged drive and should be replaced. If the disc in the drive is an important disc and you believe the drive is bad, the drive can be disassembled in order to remove the disc. In the case of a laptop or computer with a slot load disc drive, the computer needs to be serviced in order for the drive the be replaced and the disc to be removed.
There are two ways to open the CD drive door if the button just below the drive tray does not work. Go to My Computer and right click on the drive and click on Eject. If this does not work then you can manually open the CD drive tray by - Straighten a paper clip and gently insert it into a tiny hole below the drive tray next to the Eject button. Push the paper clip gently until the drive tray pops out, then pull the tray until it is fully out, then you can remove the CD disc. If you continue having problem openning with the Eject button, then the CD drive may be faulty and needs replacing.
Look for a small pinhole just under the tray door. This is the manual release for the dvd tray.
Just insert a long needle like object into the hole about 2 or 3 inches and push.
This should pop out the tray. You should then be able to remove the shattered pieces of disk. If the drive tray does not function normally after removing the disk pieces you may have to remove the drive entiirely from the case in order to shake out the smaller bits.If the problem persists after that, you may have to remove the metal case from the drive itself and clean it out or it may just be time for a new drive.
Good luck and please comment back if this was helpful and with how you make out.
Hi if you have a very close look at the cd drive, you know the part that slides out well if you look just below this you will see a very small round hole, now if you get a long pin and push it in this hole it will open the tray for you, you need to push the pin in strait, you will feel the pin hit something hard and this is what you need to push you may need a big sowing needle to be strong enough to push the tray open you need to poke it in the hole then keep pushing until the tray slides out enough for you to get hold of and pull it open
once its open i wouldnt get using it again as it will keep doing the same thing and not opening you will need to get this drive replaced as its moving parts are on the way out
let me know if you need further assistance ok
plz rate this solution as i have a whole page of unrated posts, thanks
Hi, On the front of most CD or DVD drives there is a small pin hole that you can use to open the drive if it gets stuck. Grab yourself a strong paper clip, straighten one end, insert the straight bit into the hole and push firmly once you feel some resistance. This will partly open the drive tray to either allow you to remove a cd or insert a new cd or dvd. Question, Is there a light lit on the front of the drive when you are: a. trying to eject (instead of using the front button on the drive try using the "Right Click and then Eject" option when selecting the dvd drive in My Computer), If not the drive may be stuffed (broken) or perhaps the 4 pin power connection lead at the rear of the dvd drive has fallen out. b. is the drive tray sticky when opening or closing? (get a new drive...very easy and very cheap to buy and replace) Good luck, Steve (Melbourne,Australia)
On that tray there is a small pin hole. Straighten a paperclip and push it in there. That should open the drive. Put in a CD and see if the drive spins. If it does it just means that the spring for the drive door no longer works and I suggest you live with it. If, after getting a CD in it the drive won't recognize it you will need to check the cables inside the machine to see if anything came loose. If nothing is loose you probably need to replace the drive.
Turn the power off before you try this. There's a small hole in front of most CD drives. You can straighten out a paper clip and try pushing it into the hole. It should go in about 1/4 to 1/2 inch and then stop. Press just a little harder and it may push open the tray and eject the CD. If there's not a CD in it, it may move it enough that it will reset itself. Once the tray is open, and the CD removed, you can power on your system. It should pull the CD tray back in. Once your system boots, try the eject button to see if it works.
If the keyboard has a CD/DVD Eject key, press it. The
key is usually placed by the volume knob and is marked by a triangle pointing up with a line underneath.
Right-click the icon for the CD, CDRW, or DVD drive that is stuck, and then click Eject.
If the CD or DVD drive door button is a long clear plastic bar on the
front of the PC, press firmly on the right side of bar. Some models
have a button on the front panel of the PC to the right of the hinged
door. Press the button to eject the drive.
If the drive door button is part of the PC case and is covering the
actual drive door, open the door that is part of the PC case and press
button on the faceplate of the drive.
Restart the PC and press the
button on the front of the drive when the first screen appears (before
Windows launches). If the drive door opens this way but does not open
in Windows, another software program is taking control of the CD
driver. Try shutting down or configuring any software programs that
create discs or monitor the CD or DVD drive.
If the door still does not open, do the following:
Close all programs and shut down the PC.
Unplug the power cord from the power outlet.
Look for the small hole on the faceplate of the CD or DVD drive. This
is the manual release. The location of the manual release hole will vary
Straighten the paperclip and insert it into the manual release hole until resistance is felt.
Once the resistance is felt, keep pushing the paper clip until the drawer opens a little.
Remove the paper clip and gently pull out the drawer until the disc is accessible.
Remove the CD and turn on the PC.
If the tray still does not open, do the following steps to check the
power cable for the drive. Work on a hard flat surface over a
Turn off the PC.
Unplug all power cords from the back of the PC.
Press and release the
button on the front of the computer.
Remove the side panel.
Unplug the power cable and wait five seconds.
a different power cable that is not being used, plug the different
power cable into the back of the drive, making sure that it fits firmly
into the socket. If a different power cable is not available, replug
the original power cable into the back of the drive, making sure that
it fits firmly into the socket.
Replace the side panel and plug in the power cord.
Turn on the PC and press the eject button on the front of the drive.
the optical drive does not have the manual eject feature and the CD
tray will not open by using the steps in this document or if a disc has
shattered inside the drive, the CD, CDRW, DVD drive may need to be