We have a Brothers Intellifax Machine, Model 2820, the problem is with the paper feed, the roller is not grabing the paper to feed it through the machine when we are receiving fax's. I would like to know the nearest repair service to us, out location is in Frenchtown, New Jersey

you have an obstruction either a piece of paper between the rolllers or the secondary feed rollers are not turning.... open the machine and follow the feed path ...take a piece of paper and manually feed the paper with the machine in the off position look at the feed rollers then the secondary rollers( usually two small rods with rubber sleeves kissing each other ...if you can look at the sides on the machine( inside the cover) see if the gears ( usually white ) can turn or mesh correctly... if you do not see any obstruction then these rollers are not turning when they are supposed to when you press the print button. 90 percent of these problems are paper jams if no jam something is not activating the feed rollers

...I'm starting to think the feed rollers clutch can be the cause..
Yes, it is!

(Dal nome credo che tu sia italiano, dunque il problema sta nel gommino antirumore che si trova sul solenioide presa carta che fa rimanere incollata la leva di sgancio. Basta che lo togli e hai risolto.)
Ciao

Hello,

Among the most common problems with any make of printer are paper jams. A printer will jam for any number of reasons: It's dirty, the wrong paper type is being used, or the rollers on the printer that feed the paper through its pathway are worn down. While cleaning the printer periodically and using the correct paper type are easy fixes, if the problem still persist after all this, replace the roller.

Take care.

check if sensor not broken.clean feed roller with wipe clothes

The ADF feed-in rollers need to be cleaned or replaced. Try raising the ADF lid and clean all the feed rollers with a soapy solution and cloth. If the problem persists, the rollers and double-feed prevention pad should be replaced.

Atypically this indicates one of three problems.

1. the nip rollers have become oily and traction for the paper to feed does not exist
2. the nip rollers on the paper feed spindles are worn and are not grabbing the paper.
3. the gear teeth in the sprocket of the feed spindle are damaged (broken)

In case one some manufactures provide utility kits with paper that has a rough surface to which you can condition the rollers (kinda like a sand paper)

In case two and three (above) these items will need to be replaced. This is not a job for a novice and given the return on investment ... you may be better off buying a new machine.

Try making prints or copies with the rear door open. If it does not jam your fixing unit (hot area) is functioning properly. With the rear door closed try again making copies or prints. If it jams it's most likely the exit rollers acting up.

1. I've seen the exit sensor break on these units and sometimes the drive gears wear and do not feed properly.
2. If using after market toner or refills this may also coat the exit roller with a film which prevents the exit rollers from feeding parper out by reducing the friction of theses rollers. Clean with fantastic untill cloth does not turn black.

what you will need to do is go to a hardware store and purchase some isoprophyl alcahol. put some on a rag and clean the paper feed rollers if that fails there must be some in side that area like a peice of paper, try cutting a file folder to 8x11 in manually force feed thru a the paper feed section. good luck brother tech

Out of the lower paper tray when you go to print? Try this, remove the cassette tray and use a water dampened cloth and clean the gray paper pickup roller off. A lot of times this has paper fiber build up that causes the paper not to feed. The printer has a certain timing pattern for when paper should reach a certain sensor, and if it doesn't, then a jam error will occur.

Are we talking about a paper feed problem from the paper cassette tray or the Auto Document feeder on the top. Either way, check the the paper width guides, or if it is the paper cassette tray, remove it and check the paper pick up roller locking clips.