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Importing Content to Zune Software Zune software provides several options to import content. By default, Zune software automatically imports content that is downloaded to the following folders:
Zune software monitors these folders for the current user as well as the folders designated for All Users. When content is downloaded to any of these folders, it is automatically imported to the Zune media library. Zune users can also add a new folder to the list of folders that Zune software monitors, or they can manually drag and drop content from any folder to the Zune media library.
If you have not erased the MP3 files on the Zune, you should still have them on the Zune and can play these MP3 music files.
When you plug your Zune into the computer can you see the MP3 files on the Zune as an external drive on the computer?
If so you can copy the MP3 files back into your computer.
Wipe the device. Update the firmware. Then re-add all your media (music) and try again.
If the problem persists you will need to contact Microsoft (Zune) about the problem because then you are dealing with a hardware issue and not a software issue. Hardware issues can only be fixed by professionals and support from Zune.
You need to use the Zune software. The Zune player does not recognize anything other than the Zune software. that is why when you connect it it will not show up as a connected device under Explorer. There is a way to hack the Zune but it requires some work and patience. Look up media monkey and read all about it.
Either the device is bad, the pc port is bad, or the software is faulty. Try connecting to different usb port, then a usb port on a different pc with a compatible os. If still not recognized, then there is physical damage to player.
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.