No water is comming out of the water spout, the pump is trying but eventually stops and steam escapes from somewhere under the machine. The water spout is not blocked, as when removed you can blow through it.

Have you cleaned the wand? Sticking the wand into milk eventually clogs it. Try the hot water option. If that doesn't work as well, clean the orifice with a toothpick.

Trey -
It sounds as if the water pump has gone bad. If the machine will not put water out of the hot water spout or the steam spout, and there is no water in the base of the machine (leaking from pump) then the pump is not putting out any pressure. The sound you hear is the pump running - but no pressure behind it.

I think the blockage might be at the brew unit, remove unit and check the screen under the red o-ring, connected to that is the chute that leads to the espresso spout. That tube might be blocked, there are 2 screws holding that piece together, be careful when you remove them do not lose the spring and ball in the fitting. Clean tube and reassemble.

https://m.youtube.com/watch?v=mM5PRiOD8jI

The problem is a very frequent one a small scale part have been moved and it stack to the water steam valve and it blocking it from closing completely. So when you make coffee the hose of water for coffee is in parallel with hot water steam wand and since the valve remains partially opened the water for coffee find easy escape from steam wand.

So we suggest to perform one more descale and it may need twice hopefully this small scale part to be dissolve a little bit more in order to pass thought the steam valve and thus the valve can close again completely. If you are not so lucky the part remain on the valve then only solution is to disassemble the machine thus clean the steam valve manually. In this solution you may find out that the valve o ring might be damage and thus the leak.
here is the link with steam valve parts and this the parts diagram of the machine and here many more for your machine

If you don't have a manual I hope this helps. You can make coffee without "Descale"ing it but it is recommended you don't go too long without doing it.

- Make sure that the filled water container is in the appliance.

- Turn the program selector to "On" with lighting and place a container under the hot water spout and another under the steam spout.

- Press the hot water button, turn the steam selector counterclockwise and dispense hot water until it flows in quiet, continuous streams.

- Press the hot water button again. Turn the steam selector clockwise to o, to turn off the water.

Regards,

Dave - Avalonxls at att dot net

This is hard to picture. The only way water can come out the brew spout is if the brewing mechanism inside in the position to make coffee. The only way to get that mechanism into that position is to either select one of the three coffee buttons (you'd hear the grinder run, then you'd hear the motor putting the brew mechanism into place and then the pump start and water would then come out the brew spout. OR to select preground coffee and then select one of the three coffee sizes - in that case you wouldn't hear the grinder but you'd still hear the motor turn the brew mechanism into brewing position and then start the pump.
When you simply select hot water and then open the steam valve - I can't imagine any possible way for water to come out the brew spout.
Now if you mean that you don't see any water come out but water is leaking inside the cabinet and ending up in the drip tray - then that would mean a leak inside the machine. It could be the valve that the brew group locks into when it goes into brew position (you see this valve in a little recess behind the brew mechanism when you take the brew group out to clean it). Or it could be a leaking steam valve or hose inside.
You might try getting a flashlight and a cleaning brush - take out the brew mechanism and then clean around that little nozzle/valve that is in the recess just the left of center behind where the brew mechanism was. That valve should shut when you are not in brew position and not allow any water out - but it may be gummed up with coffee grounds.
If you are feeling brave - you would need a deep socket and a lot of patience with a small breaker bar (a ratchet head is too big to fit in there) and you can remove that nozzle/valve and then clean it or replace it. But it is very slow going to remove it (there must be some special tool they use at the factory). I had just the right size deep socket (like what you'd use for a spark plug in a car) but there wasn't room for a ratchet so I had to use a small breaker bar and I could only turn the valve about 1/4 turn at a time then I'd have to reposition the socket to do another 1/4 turn. It took 5-10 minutes to remove it - then it was easy to clean. I think you could clean it in place with a stiff bristle brush and some q-tips.
I don't know if that valve is the problem - but that's the only thing I can think of that would have your hot water and steam running into your drip tray instead of out the steam wand.

That's leaking from the hoses coming out from the boiler,if the machine is new it should be still under warranty, may have to take it back to the service center.When making coffee the lines are under pressure and the water never have a chance to pass through the ground coffee.

*** in the pipes

Hi,

You have to replace the gasket in your steam valve, if you have a steam valve in plastic i recomend you to replace it with a steam valve in metal.

Best regards
/Mirran