Question about HP Photosmart 3310 Printer

1 Answer

HP 3310 will NOT scan

1. place my picture on glass 2. I hit scan 3  "No Scan Options" appears  Refer to device documentation to troubleshoot.
 and Press OK to contin;ue
4. I hit OK 5  It returns to beginning position
PS>>>>I out of one of inks.  Would this have anything to do with not scanning?
gloria

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  • Anonymous Jan 11, 2009

    hp j3600 won't scan. error message "no scan options, refer to documentation for troubleshooting." tried reinstalling. still wont' work.

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  • 93 Answers

This issue occurs when the digital imaging monitor is not running or the software is not installed properly.

This issue has nothing to do with the cartridges.

If the printer in connected in wireless, once check the communication between the computer and the printer and then disable the firewall and antivirus and try to scan again from the all-in-one. Also try to scan even from the HP solution center.

If the printer is connected via USB then try to scan from the HP solution center and then check the result, if the issue persists check whether the digital imaging monitor is running or not, then try to scan from scanners and camera wizard.

Posted on Sep 18, 2008

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2 Answers

How do i scan a document from my c3180?


Here are the steps to scan documents to your computer

1. Turn on your computer, wait for it to boot up, then turn on your printer.
2. Locate the " HP Photo and Imaging Director " icon on your computer and double click it.
This icon was placed there when you installed your printer.
3. After double clicking on the icon, a menu screen will appear showing the scanning options
available on your C3180 printer.
4. Place your document or picture on the printer's glass top and close the lid.
5. Click on the appropriate selection from the menu screen ( Scan Document or Scan Picture )
6. The scanning process will now take place. The scanner will make two passes. The first pass
will allow you to judge the accuracy of the scan and to make changes, if necessary, from your.
monitor. The second pass is the acceptance of the document/picture to the computer.
7. Scanned documents can be viewed in the " My Documents " folder, scanned pictures can be
viewed in the HP Photo Gallery and the My Pictures folder.

I hope this was of help to you.

Feb 15, 2011 | HP Photosmart C3180 All-In-One InkJet...

1 Answer

L want to scan a document with hp office jet 4355 how do l get scaning option from my computor


1.Turn on your computer and wait for it to boot up, then turn on your printer.
2.Locate the " HP Image Director " icon on your computer and double click it.
( This icon was placed there when your printer was installed on your computer )
3. A screen will appear showing the scanning options available on your printer.
4. Place your document or picture on the printer's glass top.
5. From the HP Director screen, click on the appropriate button to start the scanning operation.
The scanner will perform two passes, the first; is to preview your document or picture and to
make changes, if necessary, the second; is the final acceptance of the document or picture
and save it on your computer.
All scanned pictures can be viewed in the HP Photo Gallery and the My Pictures folder
Documents can be viewed in the My Documents folder.
I hope your scanning goes well.

Feb 07, 2011 | Office Equipment & Supplies

1 Answer

I have 2 HP printer a C7280 and most recently a C309. I have never been able to get either to scan to computer, they do not recognized connected PC`s and suggest starting scan from pc (not sure how to do...


I can give you the steps to start a scan from your computer.

1. Turn on your computer, wait for it to boot up, then turn on your printer.
2. Double click on the " HP Imaging Director " icon on your desktop. This icon was placed there
when the printer was installed on your computer.
3. A screen will appear which shows the scanning options available on your printer.
4. Place your document or picture on the printer's glass top.
5 Select the appropriate " Scan " button from the menu.
6. Scanned documents will be available in the My Documents folder and pictures will be seen
in the HP Photo Gallery and your My Pictures folder.

Since you have already been to the HP solution center, I hope this works for you.

.


.

Jan 30, 2011 | HP Photosmart Premium C309A All-In-One...

1 Answer

I have a HP Photosmart 2575 xi all in one printer and I need to be able to scan documents and photos. I have no idea how to do it. How do you scan these things. I use the printer and the copier but have...


1. Turn on your computer, wait for it to boot up, then turn on the printer.
2 Double click the "HP Photo Imaging Director" icon on your desktop ( placed there when your
printer was installed on your computer ). A menu screen will appear showing the scanning
options of the printer.
3 Place your document or photo on the printer's glass top and close the lid.
4 From the menu screen, click on " Scan Picture " or " Scan Document "
When "Scan Document" is selected, a secondary screen will appear from which you will have to
make choices. After making your decisions, click "Scan" from the listed screen.
When "Scan Picture" is selected, one scanning pass will be performed, another pass will be
made after you view the result of the first pass.
Scanned pictures will go to the HP Photo Gallery and your "My Picture" folder.
Scanned documents will go to your "My Documents" folder.
Good Luck with your scanning operations!!

Jan 21, 2011 | HP Photosmart 2575 All-In-One Printer,...

1 Answer

UNABLE TO SCAN - "NO SCAN OPTIONS - REFER TO


Hi,

Please click the below link for detailed step by step troubleshooting assistance.

Click here to get the solution


Regards
Riztech

Jan 09, 2011 | HP Photosmart 3310 Printer

1 Answer

My Officejet Pro 8500 won't scan, says "no scan options"


Kindly install the scanner software for printer the driver software cd just re install it will install the scanner software and make sure in device manger there is not other usb device listed if it is there just remove it. And refresh it in will automatically install the driver.
Hope this helps. Please rate my response.
Thanks.
Have a good day.

Mar 23, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

2 Answers

My Officejet Pro 8500 won't scan, although it did fine originally


It won't scan unless the HP scanning software is loaded and running on your PC, it needs to know where and how to scan, which is the scan options. It will scan and make a copy if you press copy, but it won't scan when you press scan unless that software is running.

Sep 10, 2009 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

I press scan it it wont scan my picture.


1. To load a picture, lift the lid and place the original face down on the left front corner of the glass, with the sides of the picture touching the left and bottom edges.
2. Close the lid

Scanning a text document
  1. Load the original.
  2. From the HP Director , click Scan Document .
  3. From the HP Scanning dialog box, select the desired options and Scan to destination.
  4. A preview of the image will appear in the HP Scan window. Make any edits from the HP Scan window and click Accept .
  5. Click Scan . The document will open in the selected Scan to destination.
Scanning a picture
  1. Load the original.
  2. From the HP Director , click Scan Picture . A preview of the image will appear in the HP Scan window.
  3. Make any edits from the HP Scan window and click Accept . The HP PSC sends the scan to the HP Photo & Imaging Gallery , which automatically opens and displays the image. The HP Photo & Imaging Gallery has many tools to edit the scanned image. For more information about using the HP Photo & Imaging Gallery , see the onscreen help that came with the software.
Stopping a scan To stop scanning, press Cancel on the front panel. Hope this helps. Good Luck.

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HP Officejet 5610 All-in-One scanner will not work


Windows Vista causes an error with the scan feature of the HP officejet 5610. To work around it use the paint program:

1. open paint program
2. click file
3. click "from scanner or camera..."
4. scan menu opens

from there simly select the type of scan you would like to do and click the scan button

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