Question about Apple iPod nano

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My ipod nano(4th generation) is frozen all it keep saying on the screen is that it is connected and every time i open up itunes 2 restore it it says my ipod is not connected so i cant restore it and i jus got the ipod less than 2 days ago

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  • Chama-tan Nov 10, 2008

    Mine is frozen and says it's connected, too. I turned it on and plugged it into my MacBook Pro to charge, and it started loading my iPod onto iTunes like it usually does, then suddenly a warning box popped up saying that my device had been improperly disconnected. It was still plugged in, I double checked the USB and where it plugs into the iPod. So, I unplugged and replugged it. The screen isn't changing, the light isn't dimming, it doesn't respond to ANY buttons even if I hold them down awhile. It won't reconnect to my computer at all, the computer doesn't do anything whatsoever when I plug it in. This is the third problem I've had with this thing in a month and a half.


  • stitchgrl78 Nov 21, 2008

    I did the apple update last night and when I finished using my iPod, I plugged it into my PC like I always do. This morning, I get up and there's no backlight on the iPod, and it says connected constantly...I ejected it from iTunes...it keeps the "connected" screen on the iPod.

  • Anonymous Dec 28, 2008

    THANK YOU APCFAN! Your advice fixed mine!

  • Anonymous Jan 09, 2009

    Me 2 excatly!!!!!!!

  • ElectroGirlA Jan 26, 2009

    Well, a similar problem. Instead of my ipod freezing when plugged in, my PC freezes.
    Any suggestions?

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I had the same problem and I fixed mine by holding down the menu and middle buttons for a few seconds and that did the trick. Hope this helps

Posted on Dec 14, 2008

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I just posted mine did the same thing and i did this after it being frozen on the screen not responding at all for 30 minutes and it WORKED!! You rock everyone who has ths problem should do this it is SOOOOOOOOOOOOOo a Fixya

Posted on Jan 09, 2009

  • catcrosby87 Jan 09, 2009

    Thanks apc fan read above ""solution number to it is actully a thank u comment!!!!!!!

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Thanks so much! Worked for mine too! You Rock!!!!!!!!!!!

Posted on Apr 28, 2009

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Iv just recently found my ipod nano and was fiddling around with it and went in to screen lock. my screen is locked and I can not remember the combination code to unlock it


Method 1: Connect your iPod to the primary computer you use it with (the first one iPod synced with), and open iTunes. When you disconnect iPod from the computer, it will no longer be locked.
Method 2: If you can't unlock iPod using either [the code or connecting it to the computer you use to manage its songs]. . . you can restore your iPod to factory settings using iPod Updater. Please note that this will erase all data on your iPod. Afterwards, you can add your music and data back to your iPod.
If you want to change the primary computer that your iPod is associated with, do this:
1. Restore your iPod. Warning: The restore process cannot be undone. All of your songs and files will be deleted. Always make a backup of your important data.
2. Connect your iPod to the computer that you want to be the primary computer.
3. Open iTunes and synchronize.

If it is specifically for windows 10 though I recommend www.win10hq.com for remote help if needed too.

Aug 08, 2016 | Apple iPod nano 4th Generation

1 Answer

How can I get into my ipod if I forgot my pass code?


you might have to reset it to factory settings

The 4th generation iPod is a portable media device that can play music, videos, and display photos.

Occasionally, you may run into issues with the iPod where the player has trouble working.


Restoring your iPod to its factory settings will often correct any software issues the player may have by wiping all of the data off of the iPod, and restoring its software to its original condition.


Restoring your 4th generation iPod can be done in just a few minutes, and requires the help of your computer.


Connect your iPod to your computer using the included USB cable, just as if you were going to sync it to add music or other data.


Launch iTunes if it does not launch automatically, and select your 4th generation iPod from the list of devices on the left side of the screen.


This will launch information about your iPod in the main iTunes window.


Click the "Restore" button in the middle of the iTunes window to begin restoring your 4th generation iPod to its factory settings.


Your computer may ask you to enter an administrative username and password to continue. A progress bar will then appear letting you know the status of the restore.


Wait for the progress bar on the screen to finish and then disconnect your 4th generation iPod.


The iPod is now restored to its factory settings.

You can reattach the iPod to your computer and set it up again, just as you did the first time you used it.


hope this helps

also you could try This works on iPod 5th gen

click start control panel scroll to folder options tick in the box to show hidden files and holders

connect your Ipod to your computer


click start click click on you Ipod to open


then go Ipod controls device there should be a folder saying locked

right click select rename to open or delete the folder your Ipod should now be open





Oct 17, 2012 | Apple iPod 4th Generation MP3 Player

1 Answer

How to wipe my used i pod nano 4 gen 16gb


Connect it to your computer, open iTunes.
Then select the iPod in the left side of your screen, under "Devices".
There will be a restore button. Press it.

Mar 13, 2011 | Apple iPod nano 4th Generation

3 Answers

How to reset ipod


Here is a video that will go along with the previous solutions! Hope this helps: ">

Jun 25, 2010 | Apple iPod nano

1 Answer

Ipod nano 4th gen. 8gb SCREEN LOCKED


restore iPod
  1. Verify that you have an active Internet connection, because you may need to download new versions of the iTunes and iPod Software.
  2. Download and install the latest version of iTunes if necessary.
  3. Open iTunes. Connect your iPod to your computer using the USB or FireWire cable that came with your iPod.
  4. After a few moments, your iPod will appear in the Source panel in iTunes.
  5. Select your iPod in the Source panel. You will see information about your iPod appear in the Summary tab of the main iTunes window.
  6. Click Restore.
  7. If you are using a Mac, you will be asked to enter an administrator’s name and password.
  8. A progress bar will appear on the computer screen, indicating that stage one of the restore process has begun. When this stage is done, iTunes will present one of two messages with instructions specific to the iPod model you are restoring.
    • Disconnect iPod and connect it to iPod Power Adapter (typically applies to older iPod models).
    • Leave iPod connected to computer to complete restore (typically applies newer iPod models).
  9. During stage two of the restore process, the iPod displays an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remain connected to the computer or iPod power adapter during this stage.
    Note: The progress bar may be difficult to see, because the backlight on the iPod display may be off.
  10. After stage two of the restore process is complete, the iTunes Setup Assistant window will appear. It will ask you to name your iPod and choose your syncing preferences, as it did when you connected your iPod for the first time.
but unfotunately all your previously synced congs will be lost,,, but its ok then, because you can use your ipod again.

Jun 05, 2010 | Apple iPod nano 4th Generation

1 Answer

Ipod nano not working. The menu screen is frozen, if you press it it will light up like normal, however you cant then move the cursor or anything, left it on for three days now and all it says is batttery...


Have you attempted to restore it within iTunes? I know no one likes having to do that, but this is most likely your best solution. If you are unsure as to how to restore the iPod please do let me know, I am happy to help any time I can.
Also when you attempt to reset it, do you see an apple icon appear? Or does it litterally just do nothing?

Jan 04, 2010 | Apple iPod nano 4th Generation

2 Answers

My ipod nano has frozen


  1. Toggle the Hold switch. To do this, slide the switch toHold (an orange bar appears) and then slide it back (orange bar ishidden).
  2. Reset the iPod by holding down the Menu and Center buttons for 10 seconds.
    • Ifthe Apple logo appears on the display, connect the iPod to a computerand verify that it appears in iTunes and can play music. If the iPodappears in iTunes and can play music, no further troubleshooting isneeded.
    • If the Apple logo does not appear or the iPodis not seen in iTunes, connect the iPod to a power source by eitherplugging it into an Apple iPod USB Power Adapter or directly into acomputer's USB port.
  3. Let the iPod charge for at least 20 minutes. Note: If the iPod is connected to a computer, make sure the computer is not set to sleep, standby, or hibernate.
  4. Afterthe iPod has charged for at least 20 minutes and while it is stillconnected to the power source, toggle the Hold switch again as in step1.
  5. Try resetting the iPod by holding down the Menu and Center buttons for 10 seconds.
    • Ifthe Apple logo appears on the display, connect the iPod to a computerand verify that it appears in iTunes and can play music. If the iPodappears in iTunes and can play music, no further troubleshooting isneeded.
    • If the Apple logo does not appear or the iPod is not seen in iTunes, the iPod should be serviced.

Jul 28, 2009 | Apple iPod nano 3rd Generation

1 Answer

Hi. I plugged in my iPod nano 4th generation to charge it. It opened iTunes as it usually does and I could see my iPod in my device list. I left it to charge as normal. I came back a while later and my...


Try doing this: Toggle the hold switch and put it back in the off position. Then press and hold the center button and the menu button simultaneously for ten seconds and the apple symbol should come up on the screen. Then it should work like normal. Hope this helps!

Mar 22, 2009 | Apple iPod nano

1 Answer

Nano 4th generation - frozen screen with apple logo


If you have not found a resolution to your issue as of yet, I would recommend attempting to force the iPod into disc mode and restore using iTunes. Below I have posted a step by step on both steps. If this does not resolve your issue please do let me know. :)

Putting ipod into disc mode http://support.apple.com/kb/HT1363 Toggle the Hold switch on and off. (Set it to Hold, then turn it off again.) Press and hold the Menu and Select buttons for at least 6 seconds until the Apple logo appears. When the Apple logo appears, release the Menu and Select buttons and immediately press and hold the Select and the Play/Pause buttons until the Disk Mode screen appears.


Open iTunes, and then connect your iPod to your computer using the USB or FireWire cable that came with your iPod. The screen on the iPod should change and say "Do not disconnect" If you are having difficulty putting the iPod model into disk mode, set it on a flat surface. Make sure that the finger pressing the Select button is not touching the Click Wheel. Also make sure that you are pressing the Play/Pause button toward the outside of the Click Wheel and not near the center.


--------------------------------------------------
How to restore iPod (ARTICLE NUMBER HT1339)

After a few moments, your iPod will appear in the Source panel in iTunes.
Select your iPod in the Source panel and you will see information about your iPod appear in the Summary tab of the main iTunes windows.

Click the Restore button. You will be prompted with one or more restore options that may prompt iTunes to automatically download the latest iPod Software.

The 4 possible restore options are: Restore Option

1: Restore - Restores with same iPod Software version already on iPod. Restore Option

2: Use Same Version - Restores with same iPod Software version already on iPod even though a newer version is available. Restore Option

3: Use Newest Version - Restores with the latest iPod Software available. Restore Option

4: Restore and Update - Restores with the latest iPod Software available.

If you are using a Mac, a message will appear prompting you to enter an administrator’s name and password.

A progress bar will appear on the computer screen indicating that the first stage of the restore process has started.

When this stage is completed, iTunes will present one of two messages on screen with instructions specific to the iPod model you are restoring.
Restore Instruction 1: Disconnect iPod and connect it to iPod Power Adapter (typically applies to older iPod models).


Restore Instruction 2: Leave iPod connected to computer to complete restore (typically applies newer iPod models).

During the stage 2 of the restore process, the iPod will show an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remains connected to the computer or iPod Power adapter during this stage.

Note: The progress bar may be difficult to see since the backlight on the iPod display may be off.

After stage 2 of the restore process is complete and the iPod is connected to the computer, the iTunes Setup Assistant window will appear asking you to name your iPod and choose your syncing preferences similar to when you connected your iPod for the first time.

Jan 04, 2009 | Apple iPod MA446LL/A MP3 Player

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