Before replacing your printhead, try cleaning the printer, run the cleaning card and also clean the printhead using the alcohol saturated swab, zebra part number 105909-169. In some cases that will fix your issue, if not your printhead needs to be replaced. If replacing your printhead, please make sure your card stock are clean and don't have sharp edges as that could be the cause for a scratched/burned pixel on the printhead.
-- The Pros at www.DiscountIDStore.com
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