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If you are using a ribbon remove it and perform a calibration, hold down feed key for 2 seconds as you power on, release key and wait for it to complete its calibration, when it has stopped shifting labels (wait for 10 secs to be sure) HIT THE FEED KEY to exit dump mode. If it has successfully calibrated it will feed a label each time you hit feed key. Re-install ribbon, make sure ribbon is pushed formly onto drive sprockets and then re-run the calibration..
If this does not fix problem. download firmware to latest version. This will automatically reset printer to factory default condition.
Make sure your program is set for the label size you're using. Also, there is a photo eye under the paper path that picks up the labels. It will, in time come out of adjustment. It can be cleaned with a swab and alcohol.
are you able to give me 2 print dumps? change the printer port to file and post the files content here and I will tell you if it is a config/software issue, it sounds like the software is not setting the label home position correctly(R command)