Question about GE GSS20IEM Side by Side Refrigerator

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Freezer and Refrigerator not cooling/freezing properly

I have a GE refrigerator model GSS20IEMD WW. I noticed afew days ago that the food from the fresh part wasn't as cold as it was suppose to be and last night I noticed that the freezer wasn't as cold either and some food started to dethaw. And now the water won't freeze to make the ice. There is frost in the freezer along the back. What could be wrong?

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  • dsketoe Sep 30, 2008

    Freezer and fridge are not cooling properly and coil behing the back wall freezer panel are frosted over. I've defrosted several times but the problem is back within 2-3 weeks.

  • follyfarm Nov 30, 2008

    noticed the freezer was warm. thuroughly cleaned fan unit in the back and waited 18 hours to get a little water to freeze near the bottom of freezer. still warm at top of freezer. same with fridge side cooler at bottom 60 at top.

  • mauraanndona Nov 30, 2008

    me too, fairly new GE fridge, 2 yrs old and some things like frozen fruit are all mushy in freezer. My last fridge was in the house when I moved in and lasted 20 more years/ it was a Kenmore.

  • Anonymous Jan 19, 2009

    Ice maker not working and freezer starting to defrost fridge not cold enough.

  • goldsbu Feb 08, 2009

    Slightly different Model # GSS20IEPHWW, buit the same problem. Coils behind the Freezer wall are frozen over. Defrosting them right now. Will be calling for service,NOT GE. This is the second time in 3 weeks.

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5 Suggested Answers

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SOURCE: FRESH FOOD COMPARTMENT TOO WARM

it could be a defrost heater problem . the heating cycle is not defrosting the ice that is why your having frost build up. the heater could be damaged, thermosdisc damaged, electronic timer module damaged.try thawing it up by unpluging it for a day or two until there is no more water dripping at the back then try it again, im sure the refrigerator section would cool again for a week or two before it wouyld go back to the same problem. dont forget to bring back the setting to 5 for freezer and 35 for refrigerator in order for the thermostat to work.

Posted on Feb 05, 2008

  • 4 Answers

SOURCE: GE TFX20JR BK WW side by side won't cool or freeze

First point: The entire fridge is cooled by the freezer section. A fan blows air across to the food section.
2) Every 8 hours or so, a timer shuts off the compressor cycle, and starts up a heater to defrost the freezer coils. If the heater(s) are burnt out, or if the safety thermostat (to prevent overheating) is open, then you will have no defrost. The coils will frost up and eventually prevent airflow to the food section. Milk goes sour.
3) In rare circumstances, the timer itself can stall. This cause the same symptoms as above, but this is not as common as the other 2 causes of No Defrost.
Sequence: Check heater continuity. Check safety thermostat continuity while cold. Check defrost timer operation.
Hope this helps. I am a journeyman with 39 years exp. Happy New Year.

Posted on Jan 01, 2009

  • 310 Answers

SOURCE: GE fridge: Freezer working but fresh food side not cold

The problem is the refrigeration evaporator, located in the freezer section is blocked with frost and ice and not air can pass through it. Four different failed parts can cause this problem. The defrost timer, the defrost heater safety thermostat, the defrost heater, or the evaporator fan motor. Unless you are very good with a volt-ohm meter, it wiil be difficult to distinguish which one of these parts has failed. A qualifed refrigeration service tech or a good appliance service tech with a refrigeration certification can find this quickly.

Posted on Jan 13, 2009

  • 15 Answers

SOURCE: Frost gathering in freezer, icemaker dispenser freezes over

well check to see if door seal is split if it is get new one!! need to see photo of the frozon over dispenser- found before that when ice not bein used alot the odd time you will have to take out the ice in the bucket crack it up and put back in try this???

Posted on Feb 03, 2009

  • 1 Answer

SOURCE: not cooling or freezing

westinghouse virtuoso fridge section working freezer cool but not freezing food even when adjusting freezer to as cold as it can be !!

Posted on Aug 03, 2009

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First point: The entire fridge is cooled by the freezer section. A fan blows air across to the food section.
2) Every 8 hours or so, a timer shuts off the compressor cycle, and starts up a heater to defrost the freezer coils. If the heater(s) are burnt out, or if the safety thermostat (to prevent overheating) is open, then you will have no defrost. The coils will frost up and eventually prevent airflow to the food section. Milk goes sour.
3) In rare circumstances, the timer itself can stall. This cause the same symptoms as above, but this is not as common as the other 2 causes of No Defrost.
Sequence: Check heater continuity. Check safety thermostat continuity while cold. Check defrost timer operation.
Hope this helps. I am a journeyman with 39 years exp. Happy New Year.

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