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Can't send e-mail - Gateway PC Desktops

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  • ethel666 Sep 18, 2008

    What's "pinging"?

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Check your network connection. Can you visit web pages? If not, check your network cable, modem, etc.

If your connection is good, try pinging your outgoing mail server.

If the ping fails, phone whoever maintains the server, and ask them when it will be back online.

If the ping is successful, try closing, then opening your mail client. Doublecheck the settings for outgoing server, port, encryption options, username and password.

Posted on Sep 17, 2008

  • David Friesen
    David Friesen Sep 18, 2008

    A "ping" is kind of like a submarine, sending out a sound to see if it reflects back.



    On the internet, you can "ping" servers, to see if they are reachable.



    To do this on windows, click "start", "run..." and type "cmd" and click "ok". Then type "ping [server]" and press enter. replace [server] with whatever your email server is.



    For example, if you have an account with Rogers Cable, you can type:



    ping mail.rogers.com



    and you'll get a response like this:



    Pinging mail.rogers.com [24.114.2.10] with 32 bytes of data:

    Reply from 24.114.2.10: bytes=32 time=8ms TTL=56
    Reply from 24.114.2.10: bytes=32 time=13ms TTL=56
    Reply from 24.114.2.10: bytes=32 time=13ms TTL=56
    Reply from 24.114.2.10: bytes=32 time=14ms TTL=56

    Ping statistics for 24.114.2.10:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 8ms, Maximum = 14ms, Average = 12ms



    If it says



    Ping request could not find host mail.rogers.com. Please check the name and try
    again.



    then something is broken between your computer and theirs.



    If you can ping something else (like www.microsoft.com), then chances are, the problem is not yours.



    Hope that helps!

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please let us know how was the experience
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