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Can't send e-mail - Gateway Computers & Internet

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  • ethel666 Sep 18, 2008

    What's "pinging"?

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Check your network connection. Can you visit web pages? If not, check your network cable, modem, etc.

If your connection is good, try pinging your outgoing mail server.

If the ping fails, phone whoever maintains the server, and ask them when it will be back online.

If the ping is successful, try closing, then opening your mail client. Doublecheck the settings for outgoing server, port, encryption options, username and password.

Posted on Sep 17, 2008

  • David Friesen
    David Friesen Sep 18, 2008

    A "ping" is kind of like a submarine, sending out a sound to see if it reflects back.



    On the internet, you can "ping" servers, to see if they are reachable.



    To do this on windows, click "start", "run..." and type "cmd" and click "ok". Then type "ping [server]" and press enter. replace [server] with whatever your email server is.



    For example, if you have an account with Rogers Cable, you can type:



    ping mail.rogers.com



    and you'll get a response like this:



    Pinging mail.rogers.com [24.114.2.10] with 32 bytes of data:

    Reply from 24.114.2.10: bytes=32 time=8ms TTL=56
    Reply from 24.114.2.10: bytes=32 time=13ms TTL=56
    Reply from 24.114.2.10: bytes=32 time=13ms TTL=56
    Reply from 24.114.2.10: bytes=32 time=14ms TTL=56

    Ping statistics for 24.114.2.10:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 8ms, Maximum = 14ms, Average = 12ms



    If it says



    Ping request could not find host mail.rogers.com. Please check the name and try
    again.



    then something is broken between your computer and theirs.



    If you can ping something else (like www.microsoft.com), then chances are, the problem is not yours.



    Hope that helps!

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Posted on Jan 02, 2017

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Nowadays i suffer from a problem to send the mail because every time whenever i send the mail i receive the failure notice. And after that i use another mail id using gmail account to send the same mail...


please try first to send a test mail to your own email address.if you were able to receive the test mail, it's not the yahoo issue.you need to ask the receiver to check his/her list of blocked email addresses. it could be that yahoo was included in the list.

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I can recieve email but I cant send any email out


If you can successfully receive e?mail messages, but can't send messages, then Windows Mail is having problems connecting to the outgoing e?mail server that's used to send messages. These are likely possibilities:
  • If you've never been able to send e?mail successfully using Windows Mail, your e?mail account is probably not set up properly. First, follow the steps to verify your e?mail account information in the "I can't receive e?mail" section of this help topic. If you verify that your e?mail account information is entered properly, you might need to change your authentication settings so that when sending mail, you sign in using your e?mail user name and password. Check with your e?mail provider to see if it requires authentication for sending e?mail.
    To use authentication when sending e?mail
    1. Open Windows Mail by clicking the Start button 4f6cbd09-148c-4dd8-b1f2-48f232a2fd33.png, clicking All Programs, and then clicking Windows Mail.
    2. Click the Tools menu, and then click Accounts.
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    4. Click the Servers tab, and then, under Outgoing Mail Server, select the My server requires authentication check box.
    5. If the account information that you use to send e?mail is not the same information that you use to receive messages, click Settings, click Log on using, and then enter the user name and password that you use to send e?mail.
  • Many Internet service providers (ISPs) require you to be directly connected to their network to use their outgoing e?mail servers. If you're using a mobile PC and connect to the Internet using a different ISP (such as when using a wireless connection in a hotel), you might be able to receive, but not send, e?mail. Some ISPs will allow you to send e?mail when connected to a different provider if you use authentication when sending. Follow the previous steps to use authentication when sending e?mail. If your ISP doesn't allow this, you'll need to find out the name of the outgoing mail server for the ISP you're currently using, and then change the settings in Windows Mail to use it.
    To change the outgoing mail server settings
    1. Open Windows Mail by clicking the Start button 4f6cbd09-148c-4dd8-b1f2-48f232a2fd33.png, clicking All Programs, and then clicking Windows Mail.
    2. Click the Tools menu, and then click Accounts.
    3. Under Mail, click your e?mail account, and then click Properties.
    4. Click the Servers tab, and then enter the new mail server in the Outgoing Mail (SMTP) box.
    5. If the new outgoing mail server requires authentication, under Outgoing Mail Server, select the My server requires authentication check box.
    6. Click Settings, click Log on using, and then enter the user name and password for the outgoing mail server.

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Yahoo mail pops up CAPTCHA when sending email. Even after answering correctly still unable to send email. Account locked up


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Some e-mails go out and Mountain Cable sends some back saying for us to "plain text". Idon't know what they mean.


When you send your mail, it is send in two different formats according to the setting in the options. They are either HTML, Plain text or Rich text. I assume that you may be using outlook express or MS outook.
Yours seems to be sending mail in HTML. Though this is a better way, some companies/persons do not accept mail in HTML format. There a several reasons, most common being security. In such cases you may have to send that particular mail in Plain text format.
For Outlook:
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There will be an arrow button, which when clicked gives you a few options, like HTML, Rich Text and Plain text.
4.Click on plain text.
5. click OK

For outlook express.
1. Click Tools
2. click Options
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4. Change the Mail sending radio button to Plain text.
Newer version of some Third party mail programs gives you an option of send in HTML and Pain Text. If you have that option, select it. Makes things a whole lot easier.



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Send e-mail trough outlook with a yahoo server


-Who is your internet service provider? Most of them block port 25 outgoing which is the port use to send mail out.
-Some ISPs will open up the port upon request.
-Practically all ISPs will have their own SMTP server that will allow you to send mail through them.

If you let me know who is your ISP I can help you configure outlook to send mail through them.

Hope that helps.

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Using thunderbird mail program on lap top. can receive e-mail, but can not send e-mail on any public wi-fi connection. error message says can not connect to mail server on port 25.


most isp blocks port 25 for sending out mail that's the reason you cant send out mail, ask you wifi(ISP) smtp settings and you need to set it on your smtp server so you can send out mail using thier smtp as outgoing server.

OR ask you email provider about your webmail address and manually send out mail using the web interface of your email hosting.

btw have you try to change you smtp port to 587 sometimes it work.

Nov 12, 2008 | Computers & Internet

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