Complete the following steps in
the order provided.
Step one: Reset the product
Without turning the product
off, remove the power cord from the back of the product.
Wait 30 seconds and then plug
the power cord into the back of the product.
If the product is not
already on, use the On
button to turn it on.
Step two: Check the condition of the
paper and reload it
Replace any paper that is
ripped, dusty, curled, wrinkled, or bent.
Note :- Use only plain, white, unused paper in the
product until the issue is resolved.
Make sure that all the paper is
the same size and type. Because only one type of paper can be used in the
product at a time, paper types should never be mixed.
Tap the stack of paper on a
flat surface to align the edges.
Make sure that the stack of
paper to be loaded in the product is no smaller than 10 and no larger than 25
sheets of paper.
Note:- Do not load too much paper in the product.
Insert the stack of paper into
the product and gently push the paper guides snugly against the paper. Make sure
that the paper is completely inserted into the product and can be picked up by
the paper rollers.
Try printing again. If the
issue is not resolved, try loading different brands of paper and different types
of paper, one type at a time, into the product and then try printing
If the issue persists,
continue with the next step.
Step three: Adjust the paper settings in
the print driver
The paper settings in the
print driver must match the paper settings for at least one of the installed
Open a document in the program
being used to print.
Click File , click
Print , and then click Properties . The product Properties dialog box appears.
Click the Paper/Quality
Choose the appropriate
paper size from the Size is drop-down menu.
Choose the appropriate
paper type from the Type is drop-down menu.
Click OK and then click
OK again to print the document..
If the issue is not resolved,
continue with the next section.
Note:- If the issue is resolved and it is necessary to print on
another type of paper, load the new paper type into the product and then repeat
steps 2 through 7 for the new paper.These changes do not change the default
print settings. The print settings return to the default the next time the
program is opened.
Step four: If
necessary, obtain the HP Paper Feed Cleaning Kit
Locate the serial number on
If the third and fourth
digits of the serial number are 56, 57, 58, 59, 5A, 5B, 5C, or 61 , then use one
of the Contact HP links on this page to contact a support representative. If the
product is still under warranty, the support representative will send a free HP
Paper Feed Cleaning Kit (part number c9000-67901).
If the product is no
longer under warranty, this kit can be purchased from HP online. Click here for region/country ordering
Figure 1: Serial number with third and
fourth digit circled
If the third and fourth digits
of the serial number are not listed, the special cleaning kit is not necessary.
Continue with the next step.
Note:- The HP Paper Feed Cleaning Kit requires the product to be
connected to a computer running Windows 2000 or XP with a USB connection. If the
product is not already connected with a USB cable, connect it before using the
HP Paper Feed Cleaning Kit.