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If your Canon MX-310 has been set up to print faxes as they are received, then what is actually in memory is a "received fax report". If you select a particular fax in this report, it will print the first page of the fax to remind you of the content.
Your Canon MX-310 will store fax documents in memory if:
after emailing canon support, the answer is this:
1) the fax paper size must be "letter" - 8.5-11".
2) reset all settings through settings menu.
the fax will then print reports (and also every report that was not printed before).
it's very important to connect your MX 300 with the telephone line the right way! Please read once more the part "Preparing the machine for fax" in the chapter "Faxing" of the MX 300 User's Guide and mind the hint "Important: Do not connect the machine and external devices in parallel to the same telephone line using a splitter (A). The machine may not operate properly."
I experienced this problem when "Fax Setting -> TX Setting -> Print Report" is configured before you send out the fax. After your Fax was sent, and the message "Waiting for report" appear forever and does not leave. It is because your INK Level is Low and your have set "Fax Setting -> RX Setting -> Auto Print ON -> Print when no ink OFF", and so the report will not be printed out due to ink level is low.
Solution: Configure "Fax Setting -> RX Setting -> Auto Print ON -> Print when no ink to ON", and the report will be printed out immediately, the message disappear.