Question about Rival 38601 Smart Pot 6-Quart

3 Answers

HOT AND BOTHERED!`

WHAT A JOKE!!! MINE DID THE SAME THING! I LOOKED UP RIVAL'S WEBSITE AND THEIR (800) # HAS A MESSAGE REDIRECTING YOU TO ANOTHER # TELLING YOU THAT FOR A $5 CHARGE YOU CAN CALL ANOTHER # TO GET ASSISTANCE OR YOU CAN WRITE THEM AN EMAIL MESSAGE - UNREAL! I TRIED TO USE TONGS TO TAKE ON & OFF THE LID - EXCEPT THE LID KEEPS FALLING IN. IT MAKES A MESS AND MAKES ME EVEN MADDER!!!!!
(MINE WAS THE RIVAL SCP609 WHITE PLASTIC HANDLE 5 or 6 QT)

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  • fuzz1 Dec 14, 2008

    Same problem with the lid!!!! Has anything been done to fix it!!!! A person would think that Rival would step up and remedy the problem. These things aren't cheap!!!!



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Rival doesn't seem to care that their lid handles don't hold up. I'm going for the drawer-pull solution, myself! You would think a big company like that would be interested in how poorly their products hold up, especially since the cooker itself (I also have the SC609) is just fine; it's just a case of using poor quality materials for a lid handle. Or maybe it's planned obsolescence, hard to tell.

Posted on Feb 16, 2010

I had this happen on a turkey roaster and was able to go to Lowes and get a plastic drawer pull that worked. On the glass lid of the crockpot I would be sure to put a large, thin washer under the knob to disburse the pressure from the attachment screw.

Posted on Oct 17, 2008

I Have a broken knob on the lid of my 6 quart programable crockpot,Does anyone know where to order another one? I just need the knob for the lid.
Thanks,
Jackie

Posted on Sep 23, 2008

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