Question about HP Pavilion ze2000 Notebook
I have a HP Pavilion ze2000 laptop. The screen suddenly went black. I can still see images but only faintly. I tried replacing the screen, but the new used screen did the same thing. The laptop works great when it is connected to an external monitor. Was else could be wrong?
I know that you had a chat about this matter, and I hope that your issue was solved. However, I had made a note of it when I saw the chat go through. I was unable to help at that time, but remembered having seen something of this nature and wanted to follow through on it.
Although the ze2000 is not listed, other 2000 models are listed in the following link as defective - and recognized as such by HP - with this very specific defect. (Please see http://h10025.www1.hp.com/ewfrf/wc/fastFaqLiteDocument?lc=en&dlc=en&cc=us&product=18703&docname=c01087194.)
Again, if your issue has already been solved, congratulations. Otherwise, I hope that the information provided here will be of use to you, either in fixing the equipment problem yourself (perhaps with a BIOS update) or by convincing HP to do something about it. At least you would be armed with good solid documentation of their recognized issue!
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Posted on Sep 26, 2008
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Posted on Jan 02, 2017
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