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My computer has a virus, so I ran the recovery disc, now it won't do anything

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TAKE THE HAMER

Posted on Sep 17, 2008

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6ya6ya
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Posted on Jan 02, 2017

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Can i use my emachine recovery disk on my gateway after i install a new hard drive on my gateway?


No, you can't. (Well, it might be possible, but very unlikely, that it would work.) Recovery discs are made for specific machines. There are a couple of reasons why the discs for one system can't be used for another brand or model.

In addition to installing the operating system (Windows), recovery discs also include drivers for the machine's included hardware (video, sound, media card slots, etc.). The drivers on the recovery disc for an eMachines system won't have what a Gateway system needs, unless they were built using exactly the same motherboard and other parts, which would be quite unusual. If wrong hardware drivers are installed, Windows may not start and give you the famous "blue screen of death". Or Windows will start, then begin finding new hardware and asking you for drivers you won't have (although you could find them at the Gateway website). The discs also include the applications the manufacturer preloaded on the system. Some of these may not work and cause problems because of the hardware differences (a sound control program with the wrong sound hardware, for instance).

The other reason is that a restore disc also includes information that gets placed into Windows so the system comes up already activated and ready to go. Activation is based on information about the hardware configuration of the system, and yours won't be correct. Windows will see the this and you'll need to activate manually. If the Windows version on the eMachines recovery disc isn't exactly the same as the one on the Gateway, the product key on the computer won't work when you try activation.

Rather than try using the wrong recovery disc, see if you can borrow or download the installation disc for the Windows version specified on the product key sticker on the Gateway. Then you can do a clean new Windows installation and activate it using the product key. You can find the drivers your computer needs at Gateway's website as I mentioned before. It's more work than just running the recovery disc, but it will work. This does mean the system won't have any of the preloaded applications originally on the computer when you're finished. But this is not a bad thing.

Much of the preloaded stuff on a new computer is often called "bloatware", which you really don't need. It just slows the computer down, uses up Windows resources, and may be gathering information and sending it to sites behind your back. You can find good free programs to do anything originally installed and install only what you really need and want. Here are a few suggestions to get you started:

CD/DVD burning: CDBurnerXP
Antivirus: AVG, Avast!
Audio processing: Audacity
Image processing: GIMP
Office suite: OpenOffice

Good luck getting the system back up and running. Thanks for using Fixya!

Jun 30, 2011 | Gateway GT5670 Desktop PC

1 Answer

My computer needs a factory reset it has picked up a worm virus from facebook i have a corrupt root 32 on my screen my computer will not do anything


You can either restore from the recovery discs or depending on the model, pressing a function key after the BIOS post screen. Not all computers offer the function key based recovery and different manufacturers use different function keys. F11 is the most popular.

Jun 26, 2011 | Computers & Internet

1 Answer

How do I restart the whole system to out of the box state? My daughter has various viruses and cannot do ANYTHING, the computer shuts itself down now.


youll need a recovery disc. you can obtain one from your computer company's website for e.g. if you have an hp pavillion goto hp.com downloads and support and look for recovery discs. youll have two options you can either download the software from the website onto a disc or you can have one delivered. once you have the cd insert the disc and restart the computer. press any key to boot from cd and follow the steps.

Feb 06, 2011 | Acer Computers & Internet

1 Answer

How do i format my laptop sony ns-series completely because it got spyware virus in it and i want to format it completely. thanks


Hi,

The computer is supplied with a recovery partition in the hard drive. You can use the same to restore the computer back to factory settings. Please restart the computer and then press and hold F10 key to access the recovery partition. Once you access the same, please select "Restore C Drive" to perform a System Recovery.

As you have mentioned that the computer is infected by virus, there is a possibility that System Recover using the above method may not eradicate all the virus. In that situation a "Complete System Recovery" will be required. To perform a Complete System Recovery, you need the recovery discs. If you have created the recovery discs before, then you can use the same to perform a complete system recovery.

Else you can purchase the recovery discs from the below link:

https://servicesales.sel.sony.com/ecom/accessories/web/shoppingCart.do?operation=addToCart&itemId=679907&searchOperation=partSearch&searchText=Y8318687A

It is required to purchase the recovery discs only if the first step didn't resolve the issue. I'm providing the second options as additional information.

Hope this helps.

Thanks!!!!

Dec 30, 2010 | Sony VGN-NS230E/P Notebook

1 Answer

Re-install windows


If you have your Windows operating system CD-ROM or perhaps a recovery disc simply place it in the cd drive and start the computer, then you can follow the on-screen instructions to re-install windows.
If you don't have a Windows disc or recovery disc then try asking around for one or downloading a copy. Note that you will need your cd-key in order to legally install Windows. This key can often be found on the Windows sticker or label attached to most computers that came with Windows.

Jan 08, 2010 | Acer Aspire One PC Notebook

1 Answer

My pc says my windows is in the trash


dude use ur recovery disc..if you didnt make one then you need to reinstall ur OS sorry bro but a recovery dvd from ur computer is needed to fix this! UR PROBLEM IS YOU HAVE A HARD DRIVE WITH A VIRUS IN IT. YOU NEED TO A DISC THE INSTALLS A UR OS { MEANING IF YOU HAVE XP HOME PRODUCT KEY THATS THE ONLY OS YOU CAN INSTALL ON UR COMOUTER} AND WHEN YOU DO THIS IT WARNS YOU ! HARD DRIVE WILL BE COMPLETELY ERASED! THIS ENSURES THAT NO VIRUS IS LEFT BEHIND! IF YIU HAVE TROUBLE WITH A WINDOWS DISC OR RECOVERY DISC MAKE SURE WHEN YOU START UP UR COMPUTER AND EITHER HIT f2 OR WHAT EVER UR PC SAYS ANDE CHANGE BOOT SQUENCE THE CD OR DVD ROM AND IT WILL LOAD THE DISC ON START UP! MINE HAS A OPTION F10 AND ALLOWS ME TO CHOSE WHAT TO BOOT FROM THAT TIME ONLY OTHERS YOU HAVE TO GO TO F2 AND FIND BOOT SQEUNCE AND CHANGE TO UR CD OR DVD ROM DRIVE!

Aug 28, 2009 | Sony PlayStation Portable (PSP) Console

1 Answer

Accessing EMachines W3107 Recovery Partion


You can fix this virus without recovering.

Log in normally. Go to run, type in msconfig and go to the startup tab. Uncheck everything and reboot your pc. Once there try your internet. If it's not working go to Internet Options, Connections, Lan Settings, and uncheck anything in your proxy settings. Close IE and reopen. You should be able to connect. Then download and run Malwarebytes, and then run Bitdefender Online scanner.

The only other thing that may be trouble is that there may be a rootkit that neither scanner will detect. You can run Combofix, but this program isn't for the average user. Follow instructions carefully when using Combofix.

Mar 23, 2009 | E-Machines eMachines Desktop PC

1 Answer

I have an acer aspire 3690. got the swp2009 demo virus. ran spyware doctor anti virus. comp will not load past the acer aspire screen. i have the 6 recovery discs that were made with the original purchase....


if the recovery discs wont work you may want to low level format (powermax) and try a fresh install. only downside is u will need a copy of windows with the serial key and u will lose all your data - http://digilander.libero.it/YorkOne/powermax/ - download and burn to cd >>> powermax-4.09.iso

Feb 02, 2009 | Acer Aspire 3690-2196 Notebook

1 Answer

Windows xp backup discs for sony VGN-FE770G notebook


call sony and tell them to send you *their* disks. they have them, and may charge you a small fee for the cd's and shipping. HP had a similar problem, but cd-s through snail mail should fix the problem.

Sep 25, 2008 | Sony Computers & Internet

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