Turn off machine,use a large paperclip,straighten out one side,insert paper clip in to slot on right side(white guide next to blue arroe)to deactivate the carousel clutch,this will release the clutch and you should be able to rotate carousel manually.
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Either a bad cartridge or your carousel is not synchronized properly. If you just replaced a cartridge that is likely the source of the error. You can find videos on YouTube on fixing the carousel issue.
The device has experienced an internal hardware error.
Carousel rotation error
Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the device to initialize.
Replace the carousel drive motor. If the error persists, replace the DC controller. If the error still persists, inspect or replace the engaging detection flag.
10.000x Supply error
E-label can’t be read or print cartridge is not properly installed.
Reinstall print cartridge.
Power cycle device.
If the problem is not solved, replace the cartridge.
The software CD-ROM that came with the HP Color LaserJet 2820/2830/2840 all-one includes an animated tutorial that shows how to replace the print cartridges.
Remove any media from the ADF, and then push the scanner-release button to open the scanner assembly.
Open the cartridge door.
Make sure that the correct print-cartridge slot is in the access position.
If the correct print-cartridge slot is not in the access position, close the top cover and the scanner assembly, and then press ROTATE CAROUSEL until the correct print-cartridge slot is in the correct position.
Pinch together the two large blue tabs on the first cartridge, and then lift the cartridge straight up to remove it from the carousel.
Remove the new print cartridge from its packaging, remove the orange cover from the print cartridge, and then pull the orange tab straight out to remove the sealing tape.
Squeeze the blue release levers on the print cartridge, holding it with the roller facing you. Lower the cartridge straight down into the carousel until it is firmly in place.
To replace another cartridge, close the top cover and the scanner assembly, press ROTATE CAROUSEL , and then repeat the previous steps.
If a black print cartridge was replaced, then the device prompts to have a cleaning page ran, unless the device page count is less than 100 pages.
Close the top cover, and then close the scanner assembly.
This happens occasionally with after-market (refurbished) cartridges. Sometimes the people rebuilding the cartridges forget to replace the microchip on the cartridge that resets the copy counter. Most reputable re-manufacturers will send you a replacement cartridge if this happens.
It could also be a carousel alignment or sensor issue inside the printer - if this is the case you will have to call HP for service.
Whatever you do, make sure you do not try to manually rotate the carousel to change out the different cartridges - each time you want to change a specific color, close up the printer first and then press the carousel rotate button that's directly under the ready light, keep pressing until the display says that it's rotating to the color you want, then open and change that color, repeat for each additional color.