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My printer is a dell A920. In using copy/scan I am getting a black rectangular block appearing both on preview and when I copy. No problems with the printer in ordinary mode.

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  • crafthole Sep 17, 2008

    I tried what kakee suggested but problem of the blact block persists.

  • crafthole Sep 17, 2008

    I have given the glass a good clean but still the problem remains. Is there no way of getting an update driver from Dell that would solve the black rectangle problem?

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Thre is probably a speck of something on the scan lense itself which only shows when u scan.its the paort that has the light that you see when the scanner scans a page.theres going to be something on there that is causing the blot.

Posted on Sep 17, 2008

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Its the problem of dust setteled internally in the glass ,and you would be cleaning the upperside so its comming again and again after cleaning.
remove the glass by disassembling the printer slowly and care fully.and clean the glass internally with a moist cloth. also check the upper flap.

for any thing else tell me.

thanks.

Posted on Sep 17, 2008

  • masterexpert Sep 17, 2008

    just click the link below and enter the approtiate model number of ur printer and download drivers.

    www.lostmydrivers.com

    thanks.

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Hi,

Please reinstall your printer drivers.This should solve the problem.I'll let you know if there are any latest drivers available.

Posted on Sep 17, 2008

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Its quite possible that the black dot is a speck of dust or dirt on the scan glass try to clean it and then try to do another copy/print.

Posted on Sep 17, 2008

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Have you tried to power cycle the printer first? Just unplug the power cable and the USB cable for 3-5 minutes then plug it back in. Check if that removes the appearing block.

Posted on Sep 17, 2008

  • Michael Galve
    Michael Galve Sep 17, 2008

    You can try to Uninstall then Reinstall the software of your printer.

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Dell v305 printer allignment problem


Hello Michelle,

You are using Dell Series 9 ink cartridges, correct?

If you unplug the printer from the wall and remove the power brick for 60 seconds, this will reset any error messages the printer has. I would then plug everything back in.

Power on the printer.

Open the printer(with the power on) and take out the Dell Series 9 black cartridge and then reseat it. I would then take out the color Dell Series 9 ink cartridge and reseat it. Now close the printer and it will print an alignment page.

Any error messages?

black cartridge = black side(left side) color cartridge = color side(right side)
photo cartridge = black side(left side) color cartridge = color side(right side)

It's possible to get a Dell Series 9 ink cartridge with a bad sensor. I would take these back to the place of purchase for a replacement.

Bhautesh,

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Dell Computer says Dell Printer 1700 is "ready" but when try to send a print command a little window opens in the lower right corner of the desktop and says the printer is "offline"


Double check which is the default printer. It should have a check. Or choose the printer while using manual print instead just print.

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I have a Veratec desktop computer and am having all kinds of problems with it. It is one year old. Will not communicate with my dell printer A920 and is difficult to operate otherwise. Please help.


Well what operating system do you have on it? Windows7 doesnt like some printers. check online for print drivers and update them. Follow this link to help you with that... http://support.dell.com/support/topics/global.aspx/support/kcs/document?c=us&l=en&s=gen&docid=DSN_FA36C542525D975EE030030ABD621881&isLegacy=true
you can also try this approach... First, let's make sure your computer has the latest Windows Updates, especially .net framework, needed to run many applications and the latest Java.

Disconnect your printer.


Download and run this patch (***WARNING*** The patch for this printer also removes other Dell applications, like Dell Dock, Dell QuickSet and other Dell applications)(These applications can be downloaded at Drivers & Downloads and can be reinstalled) to completely remove the printer from your computer. Run the patch(A MUST on Vista Machines) until it prompts you to restart your computer.


If using Windows 7 also try...Manual Printer Driver Removal


Restart your computer.


Download the proper drivers.


XP Drivers


Vista 32-bit Drivers


Vista 64-bit drivers


All other drivers


Install the proper drivers. You'll be prompted when to connect your printer(powered on)

***To install drivers, sometimes the file unzips and does nothing. You have to look for the setup.exe file, right click on it, then left click run as administrator***

If using Windows 7, use the Vista drivers in the compatibility mode.


Right click on the setup.exe file, left click properties, left click compatibility. Change the compatibility to Vista(Try Vista SP2). Then install the proper drivers. You'll be prompted when to connect the printer(powered on)

***To install drivers, sometimes the file unzips and does nothing. You have to look for the setup.exe file, right click on it, then left click run as administrator***


As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.


Scanning

Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.

Scanning wirelessly, use the scan buttons on the printer.



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  2. Close the printer's document lid slowly so the document does not shift position.
  3. Select a scan resolution. The higher the dpi (dots per inch) count, the sharper and more detailed the image.
  4. Push the scan button. You may have to do this on the printer itself or on your computer.
  5. Check the preview of your scan on your computer. Depending on your all-in-one printer and software, you may have to prompt your computer to display the preview for you.
  6. Edit the image as it appears on your computer if you want to make changes. Your scanning software might let you enlarge, resize or otherwise manipulate the final product.
  7. Accept the scan and save. Return the original document to a safe location.

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When I turn on my Dell A920 printer, the paper feed runs continuosly for about 5 seconds and then the power light begins blinking.


Try the link.It may help.

http://search.dell.com/results.aspx?k=Dell+A920+printer&rf=all&cat=sup&s=gen&c=us&l=en&subcat=&evl=

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Need instruction manual.


Please follow this link to the Dell online support site where you can download the .pdf user's guide and owner's manual.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!



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All you need to do is use the scanning software provided with the HP device.

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