Question about Dell 962 Photo All-In-One InkJet Printer

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DELL 962 PRINTER. WHILE PRINTING PAPER GOT JAM.

Kindly get me some info on Dell 962 printer while printing the paper getting jam how to resolve the paper jam problem.

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  • mo_moana Oct 11, 2008

    I have the same problem, printer was jammed, I removed the jam and now the printer and computer either won't communicate or the printer progress box opens and freezes at 33%. Help!!

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Paper was got stuck in the roller. Removed the paper and tested printer working fone.

Posted on Sep 18, 2008

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Posted on Jan 02, 2017

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Hi,

Here are some steps that can resolve your issue about paper jam.

Try to lift the paper exit tray, then remove the papers, then lower the paper tray and press the select button in the printer. If still the same, Raise the printer unit and check if there's a paper jam then try to remove it, close the printer unit and push the select button. If still the same try to open the access door in the back of the printer, remove the paper jammed, close it then push select button.

For more information about step by step procedure with visual click on the link.

Hope this will help your issue.

Thank you for choosing fixya

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1 Answer

Paper goes scew whiff when trying to print. Says there is a paper jam but none visible.


Smaller torn bits of paper may still be in the printer. Unplug the power, open the back access panel. Look for torn or jammed paper. Also check the ADF (auto document feeder) for a jam.

When you try it again, Dell recommends that you fan your paper. Fanning the paper helps break apart the bonds left by improperly cut paper which leaves the edges of the sheets interlocked.

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1 Answer

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hmmm..I think there is a back door on that printer..try to open it on the back of the printer...
it will allow you to grab the jammed paper..^^

turn off the printer before grabbing the jammed paper..


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Have you attempted leaving the printer unplugged (if possible in the on position) for a period of 5-10 Minutes?

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just check to see if there is any obstructions were the paper is going through, unplug printer cables, press power button for 20 seconds without any cables connected, it will refresh printer memory, connect cables back,try photocopy, if nogo, printer fualty

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