The frige works fine, but the freezer has stopped freezing. It's cool but won't freeze. It's also hot to the touch beside the door.

This is a common problem when the compressor is beginning to go out.
The freon high side tube from the compressor runs between the doors on its way to the
Evaporator (cold coils)
When every thing is normal the line is suppose to reduce the amt of moisture at the doors
but when the freon is restricted (whether in the condensor or capillary tube) its not normal
any more. It begins to build up high head pressure thus the extra heat between the doors.
The most common cause of this high head pressure is restricted flow of the freon thus causing the compressor
to pump against the restriction thus building up high heat.
The most common cause of restriction is caused by the insulation on the motor wire windings inside the compressor breaking off and traveling with the freon to the capillary tube
(very small opening) and restricting the flow thus causing the compressor to work much harder thus
causing more heat at the doors and compressor.
Not much you can do about that
Compressor failure is imminent!
Its possible that the back has been removed from the ref thus causing the problem
Also check condensor fan to see if it is running and clean condensor coils if they are dirty
Good Luck!
If you still have trouble GO HERE:

hhttp://www.applianceaid.com/procedures.htm

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