Question about Dell PowerEdge 4600 Server

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The server doesn't boot and when I accessed the container configuration utility - clicked manage containers; my RAID 5 (136.7GB) container is dead and has 2 missing members out of 3. The 3rd one is 68.3GB is detected. I'm trying to setup win2000 again; Where I can get the SCSI HD Drivers (manufacturer supplied hardware). Thanks.

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  • 2 more comments 
  • wahba Sep 17, 2008

    Hello



    This is what I got from utility:

    PREC 3/Di, Controller #0

    SCSI id (for the 3 hard drives) is: MAXTOR ATLAS10K4_73SCA

    Then is SCSI id #7: PE/PV 1x8 SCSI BP



    Thanks..

  • wahba Sep 17, 2008

    Hello,



    Before proceeding with this remedy, I just have 3 points to share with you;

    1) The hard disk is detected in the BIOS

    2) During my attempts to discover the problem; I temporarily changed the BIOS setting into "no RAID"; when rebooting the system I noticed that the light of the middle drive (in slot #1) remained green and did not turn to orange. I put back the BIOS as it was before.

    3) The container status (accessed by Cntrl-A) shows status "dead" with two members missing.



    Now; do you think that I still need to download the SCSI controller card driver as part of windows 2000 repair procedure or there is another way to rebuild the broken RAID-5 array?



    Thanks.

  • wahba Sep 18, 2008

    Steven,



    Here is what I did so far:

    1) Created a floppy that has the PREC 3/Di Controller driver from the link that you sent me (that was a non-bootable floppy; I did not get why you mean by using a bootable floppy since I will be setting up windows from CD’s and the floppy capacity will not accommodate drivers + booting files)

    2) I Started the WIN2K setup, pressed F6 to feed the controller driver; it recognized the driver and I proceeded.

    3) The screen flashed and I got an error: Disk I/O error status 00008001; however the setup continued

    4) I request a fresh installation; it showed me that I have 139GB hard disk (which is correct) and as usual asked me to press “Enter” to install; but underneath the volume size there was a message; “Can not access the partition”

    5) Since I had no other option; I just pressed enter and I got a stop error KMODE_EXCEPTION_NOT_HANDLED *** address …..etc



    My questions are:

    1) Why I got the above sequence of events?

    2) Shall I delete the RAID-5 container 1st before proceeding further?

    3) Assuming that there is one damaged hard drive; can I at least use the other 2 with mirroring? What are my options if there are two damaged? Are they really damaged or I missed something?



    Many thanks in advance,

  • wahba Sep 19, 2008

    Steven,



    I was able to reinstall Windows 2K again; many thanks to your support. As you mentioned before; all data were lost; but never mind since I keep some relatively good backup (even though not very updated). Thanks again.



    One small issue left; after I completed the installation; I did not find the TCP/IP protocol added and accordingly; I’m not able to add the old sever static IP address. Upon checking the device manager; I found that the network adaptor: Intel 8255x-based PCI Ethernet adaptor (10/100) is already defined; however there are two undefined device marked as “?!”; those are: Other devices/Ethernet Controller and another one within the IDE ATA/ATAPI controller group: Secondary IDE channel.



    Please advice me how to add the TCP/IP protocol and to add the above two devices.



    Note: I did not yet add any service packs.



    Regards,

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You can download the drivers here:
http://support.dell.com/support/downloads/driverslist.aspx?os=WNT5&osl=EN&catid=-1&impid=-1&servicetag=&SystemID=PWE_FOS_XEON_4600&hidos=WNET&hidlang=en&TabIndex=
However, due to the many configurations available in the PowerEdge server 4600, there is no way for me to tell you exactly which controller driver to use. You will probably have to make a boot disk to feed the driver to windows 2000.
Comment back with specific controller model numbers, and maybe I can direct you to the correct download.

Steven

Posted on Sep 17, 2008

  • 2 more comments 
  • Steven Parker
    Steven Parker Sep 17, 2008

    then your system uses an Adaptec PERC3/DI SCSI controller card. You can download the correct drivers at the link I previously provided, and selecting SCSI RAID Controllers (8) in the list at the bottom. Then, you'll want to select the second option called Adaptec - Driver and follow the instructions to make the boot floppy.
    Steven

  • Steven Parker
    Steven Parker Sep 17, 2008

    Unfortunately, RAID-5 is only fault tolerant of a single drive failure. If you're missing two drives from the three total, you've lost all your data. Had you only lost a single drive, you could have rebuilt the data. You might want to consider purchasing a spare drive in addition to the two drives you'll have to replace as it will automatically use the fourth drive as part of the RAID should a single drive fail. This will give you fault tolerance to two drives.
    There are a couple of places you can send the hard drive for data retreival, however it's quite expensive. In the range of $2,000USD to $3,000USD. If you want to try this, the company is named ontrack.
    But since you've lost the data on the drives, it's time to just reinstall. Make a driver boot floppy, and reinstall server 2000.
    Sorry you lost your data, but best of luck to you. Comment back if I can help with anything else.
    Steven


  • Steven Parker
    Steven Parker Sep 18, 2008

    According to microsoft's KB31192 article shown here, you should remove the zip drive from the computer when installing the o/s.

    Also, I would recommend destroying the RAID-5, and recreate the array before installing the new o/s if you haven't already done that. However, I'd also recommend running a hard drive check on this server since you've already lost data once from these drives. I assume you already did this and probably replaced the bad hard drives, but maybe not.

    In reference to earlier, yes you do not have to create a bootable floppy, but rather a standard floppy for the drivers (which you already did, good job).

    Steven


  • Steven Parker
    Steven Parker Sep 19, 2008

    Networking should have been installed if it detected your network card. If however it did not detect your network card at startup, then you'll need to add drivers. Just download the drivers from dell's support site, and install the right ones on your server. The easiest way to determine the correct drivers for your system is to head to support.dell.com, and enter your service tag number. This should redirect you to the correct drivers for your server. Afterwards, you can install your server appropriately.
    Best of luck, Steven

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