My uncle's hp compaq d530c will start up show windows starting then comes a black screen with white wording saying that you want start up normally? you press yes it takes you back to the windows xp trying...
Turn the computer off and then disconnect all the external devices like (printer,usb devices etc)connected to the computer along with the cable for the internet .Then disconnect the cable for power that would be right on top at the back panel of the computer tower and with the power cable disconencted press and hold the power button for atleast 30 seconds.Turn the computer on if it takes you to the desktop then it means that there is some external device that is causing the computer not to come up to the desktop so find which deveice has gone bad check it by conecting one device at a time.
Next thing that you can try is turn the computer off and then when you turn the computer on or as soon as you press the power button to turn the computer on start tapping the F8 key repeatedly until you get a black screen that says advance boot menu option .Then used the arrow keys on the keyboard and then hit enter,select the operating system and then when you get the log on screen select administrator .If it takes you to the desktop then you can try doing a restore by going to start?all programs ?accessories?system tools and then system restore ? select the date when you think that you r computer was working fine and then click on next next to exit from the wizard.Should fix the issue .
If it takes you to the desktop and the restore does not work then go to ?start?run?type in msconfig?when the system configurtation utility page loads up the go to the startup tab click on disable all?apply ?go to the services tab?disable all?apply and ok to close the page and then restart the computer.If it takes you to the desktop then go to msconfig click on enable all for startup ,restart the computer .If it boots up normally to the desktop then there is a service unders services that is causing the problem,so we need to isolate the service that is is corrupt .Select a group of services and the restart if it does not boot the computer to the desktop then there is one service among the group that is not letting the computer boot up so check one service at a time and check .Once the faulty service is found let it be unchecked will not be a problem.
If the computer does not boot up to the desktop then without wasting time on any trobleshooting steps recovery needs to be done that takes the computer back to its original factory settings.To do this instead of the f8 key tap the f11 key till you get the screen that says system recovery ?click next until you get the screen that has advance option ?click on it ?select destructive recovery ?click next the recovery will start and the computer will be formated (whatever you have added after you bought the computer would be lost ).If the recovery does not work this was then it needs to be done from the recovery disks and fot that you call call HP...
all the best.....
May 20, 2010 |
HP Compaq d530c PC Desktop