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1) Bad defrost thermostat 2) Bad defrost heater 3) Bad defrost timer 4) Failed evaporator fan motor.
Look for frost accumulated inside the louvers at the back panel, top and bottom. If you see it, remove food from freezer and put in ice chest. Take out shelves, get hair dryer and warm the backside of the freezer, directing air down the louvers. Then leave to sit for 4-6 hours with the freezer door open. Put towels in the bottom of the freezer to catch any melted ice. After period of time, plug unit back in and power the unit back up. Once you know it's cooling, empty ice chests back into freezer.
If there is a problem in any of the above components, then it will show up in 3-4 weeks witht he same problem again.
it is normal to the fridge to be hot of the side edge panel it is to prevent moisture around gasket. cluster pipe of condeser routed around instead to install elec. heater. its to hot from the start of applying power but once it reach lower temp it will be warmed and normal.
problem has been almost certainly caused by freezer door not being completley closed allowing warm humid air into freezer, (do not say this could not happen because it often does), sollution, turn off defrost overnight, turn on following day, within 24hrs unit will work ok.