Question about Kenmore 13.7 cu. ft. / 388 liter Upright Freezer 23424

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Freezer not cooling after being placed on side

The freezer was moved on its side, and now only cools to about 30. Reading some of these posts I can now unfortunately see that it shouldn't have been moved this way. Is the situation hopeless? Is there something that can be done at this point?

Many thanks,


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Posted on Sep 17, 2008


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Stopped cooling and freezing and red blinking lite in the freezer. we have electricity and it sounds as if the motor is running or the fan maybe.

Not sure how old the unit is but you may want to disconnect from power source for 20 or 30 minutes and allow to cool down to run temp.

Remove the bottom panel and look to see if the condenser fan on bottom is turning freely.

If area is full of dust, clean or blow out area

Reconnect power and check for cooling

May 29, 2014 | Kenmore 26.5 cu. ft. Side-by-Side...

2 Answers

Botttom will not cool but top cools

Do you see frost built up on back wall of freezer if so it is not defrosting and this is what needs to be checked, remove back wall of freezer and check these;
Defrost heater-- it usually is at bottom of the evap. coil, to check it remove wires to it ,use a meter set to the lowest ohms setting and check for somewhere between 10-50 ohms if that is what yours is its good if meter reads OL replace defrost heater

Defrost thermostat-- if clips to the top of the evap. coil and is metallic,round , about the diameter of a quarter with a plastic side with 2 wires coming from it(do not confuse it w.thermister),remove wires and check for ZERO ohms WHEN TESTING IT MUST BE COLD so check it when frost is built up,IF meter reading is OL (WHEN COLD) its the problem

Defrost timer or defrost control if has digital display to show tempature
check timer(it could be anywhere except in freezer) by turning till you hear a click,the defrost heater should come on within 5 minutes if the heater does come on the timer is the problem and needs to be replaced,if the heater does not come on the above mentions parts (heater/t-stat) will be the problem.
defrost control is hard for unskilled lay persons to check SO IF heater and defrost t-stat are good replace control

Hope this helps,


Aug 03, 2011 | Frigidaire Freezer GLRT183TD

2 Answers

We don't have a basement, so when it is really hot out [30 C] our freezer runs all the time. It will only shut off when I turn the thermostate down. The running parts get really hot, you can't even...

Ventilation is the key here. I have had the same issue with my upright freezer in my conservatory (Which gets stupidly hot).

Make sure that there is good air circulation around the unit and that the cooling matrix is clean and dust free. Beyond that, you may find that a desk fan pointed at the cooling matrix to increase the air circulation may help - It has helped with mine, though I suspect that in the end, I'm going to have to move it to a cooler place.

Jul 18, 2011 | Danby 5.5 cu. ft. / 156 liter Chest...

1 Answer

We sold a freezer, it was working at the time. The person got it home and plugged it in immediately and left it running for 8 hrs, before contacting us to say that it wasn't cooling. We suggested they...

if they moved it on it's side they damaged the compressor,the machine shouldn't be laid on it's side.if they let it sit for a few days it might have recovered.if it wasn't laid on it's side a wire could have been knocked off somewhere,hard to say without being there to look at it.

Apr 09, 2011 | Amana 19.7 cu. ft. / 558 liter Upright...

1 Answer

I have recently purchased an 14.9 cubic foot chest type freezer after the delivery I plugged in the unit and left it runnig for about an hour and lifted the lid to check it out and felt on the inside of...

Good day,
That is totally normal. 24 hours is a good test period, and your model may not have refrigeration coils equally on all sides.
Smart to place a paper cup on the bottom center of the machine, half full of water.
When frozen solid, your good to go.

Aug 31, 2010 | Kenmore Chest Freezer 16922

2 Answers

After defrosting the freezer it will not cool

Don't panic about the hot sides of the freezer. It is quite common on all the freezer (make/model).

After defrosting, your removing the full temerature out of the system. It will take atleast 30 ~ 60 mins to come back to set temperature. This again depends on the load inside.

Jun 06, 2010 | Kenmore 13.7 cu. ft. / 388 liter Upright...

1 Answer

Kenmoore upright freezer cold but not freezing


Thanks for using FixYa. First of all please check that there is air flow in the upper vent baffle in the fridge section which is located behind the crispers. If there is no air flow at the vent baffle in the upper fridge section then this is the cause of the issue you’re facing with. The evaporator fan pushes the air through ducting into the refrigerator from the freezer and if there is any material obstructing it then clear it.

If still the problem persists then you need to check the following things:

The defrost circuit contains defrost timer, defrost heater(s) and defrost thermostat. Defrost timer failure will not put power to the circuit. Defrost heater failure will fail to defrost when the timer applies power. Defrost thermostat must be closed for defrost to take place. First locate the timer, rotate the clutch head screw clockwise slowly until one distinct click is heard. Now the timer will be set in defrost mode and defrost should complete within 30 minutes or less after which the refrigeration should start cooling again. If defrost takes place and it does not go back to cooling automatically turn the screw once again until you hear the second click, unit will start. Replace the timer. If defrost does not take place in the time frame above and the unit restarts in cooling test the defrost heaters. From the heater(s) follow the wires from each end to where they plug into the circuit. Unplug them and test through the heaters with an ohm meter. You should get a reading if they are good, if no reading then you need to replace the heater(s). If you get a reading on the heater(s) then you need to replace the defrost thermostat.

Please do rate the solution and revert for further assistance.


Aug 14, 2009 | Kenmore Freezers

1 Answer

I have a maytag side by side refrigerator freezer and the lower part of the freezer where the cooling coils are freeze up and won't allow the air to cool the refrigerator side.

Sound as though you need a defrost timer that is located around temp control and light in fridge side.If it is faulty it will not go into a defrost making the freezer ice up and cause alot of trouble.hope i helped thanks:)

May 12, 2009 | Kenmore 16.7 cu. ft. / 473 liter Upright...

1 Answer


The defrost timer is normally located in the area of the temperature controls. There is a clutch head knob on the timer which can be rotated clockwise very slowly until a click is heard. Wait 30 minutes and defrost should take place in that time period. If defrost does occur and the system does not restart cooling, rotate the knob more and you will hear a second click and the compressor should start .
If the system restarts in the cooling mode in 18-22 minutes the defrost timer is good and the problem is more than likely in the defrost heater circuit.

May 14, 2008 | Nor-Lake Freezer Norlake Refrigeration 6'...

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