Kenmore 3.8 cu. ft. HE3 Front Load Washer Logo

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Anonymous
Anonymous Posted on Sep 20, 2011
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HE3 doesn't respond to any button. Time light keeps flashing time. Pause cancel button does nothing, Cycle doesn't start. The only thing that will change is if you push a different mode ie, heavy, delicate etc. the time changes.

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Anonymous

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  • Master 1,554 Answers
  • Posted on Sep 20, 2011
Anonymous
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Unplug the machine for at least half an hour to eliminate the possibility of an electronic glitch. Then upon plugging in back, close the door then push CONTROL/ON (if present on this model). Select the DRAIN/SPIN cycle then select NO SPIN by pressing the SPIN SPEED button. Push PREWASH OPTION four times within five seconds. If PREWASH OPTION is not present on this model, press EXTRA RINSE four times within five seconds. C:00 will light up on the display. If the Starting procedure fails, push the PAUSE/CANCEL button then repeat the starting procedure.

In order to advance to the next step of the test procedure, push PREWASH OPTION button two times. If PREWASH OPTION is not present on this model, press EXTRA RINSE two times. The test program goes from C:00 to C:08 and should flash an error code when a problem is present. Post the code back for further troubleshooting, including the exact model number of the machine.

  • 2 more comments 
  • Anonymous Sep 20, 2011

    My apologies for the delayed response. This is a new setup and was not properly notified that someone has purchased my service. I did not receive the supposed email notification up to this writing but rest assured your concern shall be attended timely and appropriately from this point.

  • Anonymous Sep 20, 2011

    Should the problem persists or should the machine does not flash an error code or the diagnostic test cannot be entered successful, unplug the machine and remove the rear access panel. Disconnect the wires connected to the motor control unit (MCU) located on the side bottom of the cabinet. Reconnect power and try to start a wash cycle with an empty load.

    The MCU is at fault and needs to be replaced should the machine seem to work without it except the motor powered functions. It has been found that in the cases in which the machine works intermittently or erratically but does not flash a code or flashes either F70 or F71 on some models.

  • Anonymous Sep 20, 2011

    It has been found that in the cases in which the machine works intermittently or erratically but does not flash a code or flashes either F70 or F71 on some models, the MCU is the culprit. Simply replace the MCU should the machine works fine with the MCU disconnected (isolated). Please indicate the exact model number of the machine for the exact replacement part or for further assistance.

  • Anonymous Sep 20, 2011

    Just post your question or the result of the given troubleshooting and I'll be back in 8 hours.

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