I had a stubborn
version of the dead touchscreen problem. Screen was dead this morning
upon power-up and no combination of hard or soft resets made any
difference. Removed screen protector (which had worked fine for a year)
and cleaned out seam of screen too - still no change. Ten days past
warranty expiration - figures!! Eventually I concluded there was
nothing left to try but a ROM upgrade, even though I didn't expect that
to help... IT DID!! I'm a Bell customer in Canada, so I downloaded the
latest Bell ROM from here:
and did the install. Lo and behold - touchscreen working like new!!! My
original version was factory 1.<xxxx> and newest was
3.<xxxx>. Fix cost me a day of surfing, but better than $400!!
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Clean the touch screen on the phone with an electronics cleaning cloth or wipe. Dirt, dust and oils from your fingertips can collect on the screen, making it unresponsive or desensitized to your finger's touch. Clean the screen in a circular motion.
Eliminate any bubbles under the screen protector. You can do this by removing the screen protector and then reapplying it, going from the top of the screen to the bottom or vice versa.
Remove the screen protector and do not place the protector back on the touch screen. Screen protectors are made for protecting a touch screen, but sometimes the protectors make the touch screen less responsive to your finger touch or even altogether unresponsive.
Power off the touch screen phone if the touch screen stops working when a new program is opened. This isn't a problem with the touch screen, but a problem with the software trying to load or open on the phone. Some programs can slow response time with the touch screen or may not respond to it at all.
I had this problem last week. Though I have had mine for over a year. It is not a fixable problem. I hope you included insurance with your phone purchase because I was told it most definitely needed to be replaced. I got my new one, they sent it overnight delivery.
It was so frustrating not being able to see my texts and dial a phone number that was not in my call logs.
You probably need to replace the digitizer pad. That's the outer screen. The actual touch screen. I did mine today, works great!! Easy to replace on your own,also. I got it for 11 dollars on dealxtreme.com good luck!!