Question about HTC Touch Cell Phone (Unlocked) - Soft Black

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Touch pad is not working in HTC touch phone

I bought the phone in last December. However for the past two days the touch screen has stopped working Since there is no keypad in this phone, the problem has made the phone virtually useless.

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  • FinoVino Sep 17, 2008

    I have the same problem - sent in to my supplier as still under warantee (Nov 2007) las week & just got it back - Water damage, no warantee claim - not repairable!!... It has never been near water, however I have noticed condensation under the screen at times due to ambiant temperature change. I think there is a little fault by design around this & I'm not happy... Dealing with service provider now - keep you informed.

  • PrabaLaks Apr 19, 2009

    Touch screen stopped responding..... In the last 2 days, mobile automatically got locked too...

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I had a stubborn version of the dead touchscreen problem. Screen was dead this morning upon power-up and no combination of hard or soft resets made any difference. Removed screen protector (which had worked fine for a year) and cleaned out seam of screen too - still no change. Ten days past warranty expiration - figures!! Eventually I concluded there was nothing left to try but a ROM upgrade, even though I didn't expect that to help... IT DID!! I'm a Bell customer in Canada, so I downloaded the latest Bell ROM from here: http://www.htc.com/us/supportdownloadlist.aspx?p_id=70&act=sd&cat=all and did the install. Lo and behold - touchscreen working like new!!! My original version was factory 1.<xxxx> and newest was 3.<xxxx>. Fix cost me a day of surfing, but better than $400!!

Posted on Feb 02, 2009

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Clean the touch screen on the phone with an electronics cleaning cloth or wipe. Dirt, dust and oils from your fingertips can collect on the screen, making it unresponsive or desensitized to your finger's touch. Clean the screen in a circular motion.

Eliminate any bubbles under the screen protector. You can do this by removing the screen protector and then reapplying it, going from the top of the screen to the bottom or vice versa.

Remove the screen protector and do not place the protector back on the touch screen. Screen protectors are made for protecting a touch screen, but sometimes the protectors make the touch screen less responsive to your finger touch or even altogether unresponsive.

Power off the touch screen phone if the touch screen stops working when a new program is opened. This isn't a problem with the touch screen, but a problem with the software trying to load or open on the phone. Some programs can slow response time with the touch screen or may not respond to it at all.

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You can still take it back to where you bought the phone from. If the phone is still other guarantee for replacement of the touch screen pad.

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Feb 02, 2009 | HTC Touch Cell Phone (Unlocked) - Soft...

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