Question about Canon imageRunner C3100 Copier

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Canon IR C3100N - scanning and emailing - attachment is blank

I can scan in a document and email it to 1 person or several. However, in my emails the attachment is blank. If someone else gets it, they can forward it to me and then I can see what is in the attachment.

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  • Lance Farrell May 11, 2010

    So, if they forward it to you, you can read the attachment but they cant? It sounds like it is a problem with the receiving computer, not the copier. Forwarding an attachment does nothing to the format or structure of the attachment. Try changing the scanning file type from TIFF to PDF (or visy versa)

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So I take it that you are sharing email accounts with your photocopier otherwise you would not be trying to look at what you've sent? You will not be able to see the doc because it has sent it straight through your server and only using your account for access. There's no problem if the reciever can read the doc. I hope I've helped.

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Posted on Jul 06, 2009

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