Question about Kenmore 20.3 cu. ft. / 575 liter Upright Freezer 23024

1 Answer

13 months old Kenmore compressor very hot.

The warranty just ran out, Sears came out told me needs a control board ($210 for just labor to replace) not sure about part price. I though a new freezer is about twice his labor and parts, so I sent him away minus $65.

I did some troubleshooting today, pull the plug for 2 days. Plug it in, temp alarm goes on all the time. Turn alarm off, left the freezer running for 4hrs.

Not cold at all, some cool air. Fan is on, compressor is on (can hear humming noise and is vibrating). Compressor is very hot to the touch, could burn finger.

Should I call Sears again, wonder how much to fix all the problem? Or just give up, look for another brand new one (not Kenmore).

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  • lacdoi Sep 17, 2008

    huuum,



    As per the title, the freezer is 13 months old. If I had at least 2 yrs out of it, I would have already purchase a replacement one.



    Update: I left the freezer running with hot compressor overnight with a quart of water in a gallon container, the water was frozen this morning. The compressor still feels hot, might not have been cycling on/off, must have been running all night. The Temp Alarm is off.



    I pull the plug for a couple of mins this morning, then plug back on. Looks like the compressor is now cycling on/off at good interval. Will leave it on like this for a couple of days to monitor.



    Looks like I just save at least $210 + parts, buying a new beer key and a few slab of baby back ribs to celebrate this weekend if it is indeed fix.

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  • 750 Answers

Lacdoi,
huuum At your service!

You said,
The warranty just ran out, Sears came out told me needs a control board ($210 for just labor to replace) not sure about part price. I though a new freezer is about twice his labor and parts, so I sent him away minus $65.
I did some troubleshooting today, pull the plug for 2 days. Plug it in, temp alarm goes on all the time. Turn alarm off, left the freezer running for 4hrs.
Not cold at all, some cool air. Fan is on, compressor is on (can hear humming noise and is vibrating). Compressor is very hot to the touch, could burn finger.
Should I call Sears again, wonder how much to fix all the problem? Or just give up, look for another brand new one (not Kenmore).

MY ADVICE:
Sounds like a big repair bill and multiple problems

How old is the appliance?

If the appliance is 10 years old or more you may not be advisable to put good money into bad!
New appliance are so much more efficient today that they can save you a lot of money in energy!!!!
Replace it.


You will be fine

Bless You huuum

Please give me the best rating for my fine advice before you sign off.
Thank you

Posted on Sep 17, 2008

  • Neil Golan
    Neil Golan Sep 18, 2008

    lacdoi
    ,
    huuum At your service!

    This is what I tell my customers to do if their warranty is just up by some weeks or a few months and it will work!!!!!!!!!!!!!!!!!!!!
    With the major manufacturers!
    It' called a "Push Pull"
    I do not know if you can get SEARS to do this!
    They do not make anything,but just contract out the bids for their appliance production and throw their name on it!! EVERY OTHER manufacture does this, BELOW!

    YES YOU GOT A LEMON!
    WATCH MAGIC AS I TURN YOUR LEMON INTO A CHERRY!
    Here is what you must do!
    I do this a lot for my customers!
    We are a family business for over 65 years
    READY??
    You get together all the service invoices and organize your self with the sales slip and service slips and call GE.
    Ask customer service for a supervisor!

    Then we are going to get them to do a whats called a "PUSH-PULL"!!!!!

    You tell them when you bought it and how many times service has been to your rescue! With documentation of dates
    .
    Be calm, nice and reserved! BUT FIRM!

    You want them to replace this lemon with a brand new machine! And ask them if this is a model flaw .That you want another machine with an up grade so you are not going to go through this again with this model!
    WARRANTY TIME MEANS NOTHING WITH DOCUMENTATION!

    IT'S EASIER TO KEEP THE CUSTOMERS YOU HAVE THAN FIND NEW ONES TODAY!!!!!!
    EVERY DAY GE OR SOME OTHER MANUFACTURE ASKS DEALERS TO DO A , "PUSH PULL".
    THEY PAY US TO ORDER AND DELIVER AND PICK UP THE LEMON FOR RETURN TO THEM!
    NO COST TO THE CUSTOMER!
    Not even delivery.No matter what the dealer says to you about money! No money, honey! Got me?The companies forbid the dealers from taking any money from the push pull customer !
    They pay us!!!
    Unless you want to tip the guys on the truck.

    Some times I've told my customer that when it's a lot past warranty that for good measure, Tell them,
    "I just took a loan to remodel my whole kitchen, and I have gutted the kitchen and found all my stainless steel Ge profile appliances that I am ready to purchase BUT !
    But I cannot in good faith follow through with this buy until I see that GE does indeed back up their product!

    Your going to love the service and being in control!
    You are fine now!
    All will be right!

    JUST , NO MATTER WHAT HAPPENS CALM, SMOOTH, QUIET, AND HAVE A NICE PLEASANT ATTITUDE. ANGER GETS US NOTHING! iF SOMEONE WILL NOT PLAY BALL, YOU POLITELY ASK FOR THE SUPERVISORS SUPERVISOR!
    AND ASK THEM TO SPELL THEIR NAMES AND ID # TO YOU SLOWLY!! THEN WRITE THEM DOWN!
    I LOVE THIS!

    MY COMPLIMENTS,
    BLESS YOU!
    huuum

    PLEASE GIVE ME THE BEST RATING HERE ON FIXYA.COM BEFORE YOU SIGN OFF!


    We started with appliances 65 years ago and still sell them TOO!



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