Question about Canon imageRUNNER 5570 Copier

3 Answers

I keep getting error codes

I keep gettig E000001-0010
or E000001 - 0002
the machine will shut down and I have to clear code

Papers are also coming out wrinkled I have a image class 4570 and have error code E000001 0002 i followed these steps 1) add. funct. 2) pushed 2 & 8, (3)Add. funct. , (4) Copier (5) Clear (6) EER (7) Ok I COULD FIND AN ok BUTTON, PLEASE ADVISE

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  • 984222 May 11, 2010

    check your electrical line. are u get proper voltage in u r machine. if come proper and then check u r heater lamps i think so it may fused. if lamp fused u change this then go clear error u r problem is solved

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I al ready reset the error code . changed the tharmistar and also restled web rular but same eroor code problems e000001-001 and e000001-0010 model 5070 please solove the problem

Posted on May 06, 2012

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I am getting error E000001 -0010

Posted on Mar 06, 2009

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I think your thyrmistor moving away from the heater roller
check its posetion before you clear the error , sometimes you may find the fuser roller get a curved shape and need to be replaced

Posted on Sep 18, 2008

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Error msg E000001-0000 What can we do


that is a thermistor error code. there are several causes for this. the thermistors are dirty, the upper fixing roller is damaged or it might have paper wrapped around it, or the connecter on the back of the fixing frame has a hair line crack in it. now you can clear this code if you you think there isn't anything wrong with the afore mentioned items.

you have to get into service mode. first you will have to shut the copier off at the main power switch and turn it back on once the error code pops up on the screen you will need to get into service mode.
you hit the
additional funtions button
then the 2+8 at the same time
then additional funtions button again
once in service mode you will need to follow the following steps

hit the copier tab
then the funtions tab middle of screen across the top
then hit the clear tab
then the err tab and hit the ok button to clear error

now you only have like 30 seconds give or take to get into service mode and to clear the error code before the machine shuts down if you don't get in fast enough dont worry shut the copier off and turn it back on and keep trying till you get in and clear it. trust me it took me several tries my first time i realized this myself.

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The copier shuts down when trying to print


Look for the error code, that would lead you to the problem area, most likely the fuser assy. needs to be replaced. Do this, Press;
ADDITIONAL FUNCTIONS,
press 2 and 8 (together),
ADDITIONAL FUNCTIONS again,
You should now be in Service mode, if not hit CLEAR twice then repeat the steps above.
press COPIER,
press ERR
the one listed at the top is the error code.(write it down)

You can try clearing the code then reboothing the machine with the right side switch and it might work.
This is how you clear the code, follow all the steps above except the last one (ERR) instead select FUNCTION above then CLEAR then ERR. Turn the machine off then back on again.
If that does not help and you are still having the same problem, you could either call Canon with a service call, call a local technician or get yourself a service manual and with the error code you wrote down above try looking it up or contact us again with the error code. Good luck.

Dec 18, 2009 | Canon imageRUNNER C3220 Color Copier

1 Answer

The paper comes out wrinkled and makes the printing off, doesn't look nice and clean. The machine even sounds different like you can hear it crinkle the papers


You didn't list the make and model but it is safe to bet that your fuser is used up...call your tech support line for your copier since that module needs to be changed out by a trained technician.

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System error E000 how do I fix it. I tried what it said in the instructions to turn it off for a while then turn it back on that didn't help. Canon NP6025 copy machine.


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If the power shuts down after error code has been cleared, the cause of the error has not been corrected. Correct cause of error code and clear error in service mode.

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That is a fuser code. May be a bad heat rod or just need reset.
Here is how to reset it.

Enter diagnostics, Here is the procedure.

To enter diagnostics:
Hold down ‘0’ while turning on the Power the console will light up. Press ‘Stop/Clear’, the lights will shut off & --- will appear in the display Wait 30 seconds for the optics to complete a self-test before you enter any diagnostic test codes. Never turn off the power before the optics stop moving (or you’ll get a U2 code & possibly some unpleasant noises from the Scan Drive Motor).

Next setp is to use the code to clear the U$ code.
*To clear a fuser code:(401)
Enter diagnostics, wait 30 seconds for the optics to initialize, enter ‘401’ followed by ‘Print’, then shut down the power & wait 10 seconds before switching power back on.

That will normally clear that problem. Often times when a machine has set for a long time they wont warm up right and pop that code.
Another thing, if you can get the machine to warm up and come ot ready then it pops up a U4. Open that right side door. You will see this silver, looks like a small saw blade. It should be silver, but it will have a lot of ink built up on it, take a soft brush and clean it with that.
Let me know, if hte code 401 doesnt clear it, then the heat rod would have to be replaced. If that happens please let me know and we will procede from there.

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