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I own a canon g9. I recienly closed the camera case whilst the lens was extended. The lens is now strained and wouldn't close. I bought it in November in the US and have lost the receipt. I'm told Canon wouldn't cover it under guarantee. Any help would be really welcomed.

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THE CAMERA LENS WAS FORCED RETRACT, THIS MAY CAUSE A MECHANICAL FAILURE ON THE CAMERA LENS..

IT IS BETTER TO BRING IT INTO A CANON SERVICE CENTER.

Posted on Sep 16, 2008

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This can bea mechanical problem with the camera lens, I believe you can still take it to a service center near you and, the only thing that is not covered by the warranty is the replace but the repair they should still offer that to you, they just need the serial number of the camera to check if its still under warranty..

Hope that helps.........

Posted on Sep 16, 2008

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Try Turning on then wiggle the lens why turning the camera of.
this can unstuck Un strain it SOMETIMES

Posted on Sep 16, 2008

  • Other Than that's - if they will not cover you under warranty - maby try repairing.

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1 Answer

I turned my Cannon G9 camera on and 'lens error. restart camera' is the message I see. The lens will not retract and the camera does not function at all except for the message and the opening...


Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ... Here are some troubleshooting steps that you can try that may (or may not) correct it. They only seem to work for less than 40% of the lens errors, but if the camera is out of warranty (or repair cost approaches that of the camera), they're worth that try. Some of the later steps do involve some risk to the camera, so carefully weigh your options before deciding to conduct them:

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Our G9 is stuck with the lens zoomed out. If we turn it on or turn it off, no change, stuck.


Go with this place: www.camerasandparts.com They charge $89 for the lens error service package on the G9 and they do excellent work. The neat thing with them is they don't just do the repair, they service the camera up as well, plus shipping going back is included in their service package too which is nice. Much more affordable than Canon and they are experts on the Powershots, the Canons are all they specialize in! I hope that helps you with getting it going again.

Apr 02, 2010 | Canon PowerShot G9 Digital Camera

1 Answer

My lens won't close. How do I fix it?


The lens has probably got something in the retraction mechanism that is stopping it retracting. This can be something as simple as sand or grit or as a result of a drop or knock. In most cases the camera will need to be stripped apart to remove the lens assy before it can be repaired. This is best left to a professional camera repair shop.

Aug 08, 2009 | Canon PowerShot G9 Digital Camera

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Lens stuck out, camera won't switch on, Canon G9


I have fixed my g9 twice with the lens problem. 1st time I dropped the camera on asphalt lens closed. Turned on, lens stuck and not forcusing or retracting. Solution was to press lens against a door frame and push as I turned off the camera...it worked. The next time,the lens was extended and would not retract I had to place the camera on its back on a book while I used a small block of wood and a small hammer. It worked camera is working fine. After both cases, it took about 5 shots to calibrate the auto focus.

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1 Answer

Canon g9 Camera was dropped. Now lens will open but not extend and motor to move lens makes a grinding noise. Is this repairable?


Yes it is the lens is exspencive but it canbe replaced. cost on the lens is about 150.00 for parts and labor. could be more or less at other digital camera repair shops.

Jun 26, 2009 | Canon PowerShot G9 Digital Camera

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Your best bet would be to have it serviced by a professional to get you going again, those are really excellent cameras. If you'd like to have it repaired, you can have the G9's repaired here: www.camerasandparts.com This place just does the Canons exclusively, they don't work on any other models. The best part, the work through them is superb and they are not expensive at all. It runs $89 for parts / labor on the repair and the servicing for the camera included. Plus they cover shipping back which we like. The best part is the work through them just excellent on the Canons, they'd be the place if you want to have it fixed. Hope that helps you with it, all the best. That's a great little camera.

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1 Answer

Canon PowerShot SX100 IS Lens Stuck


If the lens does not extend/retract when the camera is powered on, then lens assembly is damaged.

Unfortunately, such Canon SX100 (and the SX110 too) has a very fragile lens assembly, and it's damaged very easily. Most of the times the internal gears, the plastic post guides and the motor are damaged at the same time, so the only solution is to replace the whole lens assembly.

The lens replacement requires a qualified camera repair technician, unless you want to try in repair it yourself, which requires tools (scredrivers, soldering iron, desoldering tool, magnifier glass with light, etc).

Best regards,

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1 Answer

Canon G9 dropped


I was told it happens when the battery is low

Aug 20, 2008 | Canon PowerShot G9 Digital Camera

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