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Dyson DC04 upright vacuum Brush disengages (ratchet noise etc) when using on clean shortpile carpet. I have checked that brush is clean/clear but it disengages as if jammed every couple of minutes.

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I hate to tell you this but that sounds like the clutch is bad ( a common problem ), It is not very easy to replace but you can buy it at sears ( part number 900252-04 ) for about 55 dollars. I'd have to talk you through the repair.

Posted on Sep 16, 2008


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Posted on Jan 02, 2017


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Our DC41 is impossible to push on carpet. Is there an adjustment to do? Almost like there is too much suction.

See if the following information can help.


• The brush bar will always default to 'ON' (spinning) each time you switch the

appliance 'ON' and recline it for cleaning.

• The brush bar will not rotate when the appliance is upright.

• To switch the brush bar 'OFF' (e.g. for delicate rugs and hard floors):

- switch the appliance 'ON'

- recline the appliance

- press the brush bar 'ON/OFF' button - the brush bar will stop spinning.

• The brush bar will automatically stop if it becomes obstructed. See 'Brush bar -

clearing obstructions'.

• Before vacuuming your flooring, rugs and carpets, check the manufacturer's

recommended cleaning instructions.

• Some carpets may fuzz if a rotating brush bar is used when vacuuming. If this

happens, we recommend vacuuming in 'hard floor' mode and consulting with

the flooring manufacturer.

• The brush bar on the appliance may damage some carpet types. If you are
unsure, turn 'OFF' the brush bar.

Dec 31, 2014 | Dyson Bagless Upright Vacuum DC41 Animal

1 Answer

Dyson dc17 makes loud noise on carpet setting. It's like a high pitch ringing almost but won't make the noise on hard floor, only carpet setting. Ive checked for blockages and cleaned all parts but makes...

It is probably the brush roll motor making the noise. Remove the brush roll & belt and turn both motors on. If you do not hear the noise when both motors are running the noise is likely coming from the brush roll

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1 Answer

How do i alter the dyson dc04 to use on hard floors

Hi there, it's Jack at Dyson.

If your DC04 has a brush control on the cleaner head, you'll need to set this to 'On' for carpets, and 'Off' for hard floors. You can find out how to do this on our Support site:

If your machine does not include the brush control, it will only be suitable for vacuuming carpeted surfaces and we'd advise against using it on hard floors in upright mode. However, you can use the hose and wand to vacuum hard floors and we have several suitable hard floor tools available which may help.

I hope this helps - if you'd like further advice you can reach our freephone Helpline on 0800 298 0298. Just to let you know, our Helpline is available from 7am-10pm, 7 days a week.
Best wishes,
JackDyson Online Customer Support

Mar 06, 2013 | Dyson DC04 HEPA Bagless Upright Cyclonic...

1 Answer

Brush roller will not rotate on Dyson dc04 absolute

The brush will not rotate when the machine is upright. The brush only rotates when it is reclined; in use.
On the side of the housing where you place your foot to recline it is a round knob. Turn it one click clockwise if you can; to the "auto" position.
If the brush doesn't turn then when the machine is reclined, it needs attention to the belt and/or clutch mechanism.

Jan 13, 2011 | Dyson DC04 HEPA Bagless Upright Cyclonic...

2 Answers

My Dyson DC 14 is making the horrible "ratcheting"sound only when the brush is engaged on the carpet setting. I have cleaned the brush, so there are no obstructions, the canister is empty and...

Something is causing the brush to slow down, either it is full of hair or debris or the brush itself is wearing out and may need changed. The noise you are hearing is the motor protector keeping it from burning up becuse there is some type of drag on the brush. If there is no issues with the brush then I would suspect the clutch assembly is worn and needs replaced. Here is a diagram for you to look at and go from there.

Nov 09, 2010 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

Carpet cleaning brush noise. When put in carpet cleaning mode, a loud noise comes from the brush bar area. We see no visible obstructions and have cleared threads and hair.

It's likely that one of the brush roll bearings has worn out. This is not uncommon. I think you'll find that you have to replace both the brush roll and the sole plate at the same time. Dyson sell them together as a kit.

Dec 09, 2009 | Dyson DC07 Bagless Upright Cyclonic Vacuum

1 Answer

Older Dyson 07 Animal, loud ratcheting noise on carpet setting

That is an indication that the belts are worn, stretched or broken. You simply need to replace the belt. Here is a link to the belt(s) you need and a manual you can view:

Dyson DC07 Belts and Manual

Dec 04, 2009 | Dyson DC07 Animal Bagless Upright Cyclonic...

1 Answer

Dyson Upright Vacuum Cleaner (Poss DC04- its green, if that helps?!?)


Check brush roller is spinning & that belt has not snapped.
Check behind brush roller for blockages, Check clear pipe for rips or splits.
Check clear pipe for blockages.


Dec 20, 2007 | Dyson DCO7 Animal Bagless Upright Cyclonic...

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