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It sounds like explorer.exe is being turned off. When you log in to Safe Mode hit Ctl+Alt+Del to bring the Task Manager and see if explorer.exe is running under Processes. If not, you can go to the Applications tab in Task Manager and click the New Task button and simply type in explorer.exe. If this does not give you your Start Menu and Task Bar then you need to take your computer back to the repair service and have them fix it properly this time. Otherwise, you'll have to reinstall the operating system.
A white blank screen? That sounds like the virus changed your display
settings. Click Ctrl+Alt+Del to get to the task manager. Press and
hold the Ctrl key plus the Alt Key then hit the Del key. When the task
manager opens up Click File at the upper left corner of the window then
select New Task RUN. When the create New Task Window opens type:
explorer.exe and hit OK. See if it starts populating your desktop icons
and shows the start menu and task bar. If so, the virus changed your
To change your display background click Start/Control
Panel and look for Display or Appearance and Personalization. When it
opens select the Desktop tab and change the desktop background.
Hopefully the white will go away.
You may have to get into Safe Mode to do the above if the virus disabled the Task Manager.
We wish you a merry Christmas and a Happy New Year.
Which is the operating system? What exactly happens when you start the PC? Is it Blinking cursor with a black screen?
Then its black screen error.
Firstly, there appears to be many causes of the black screen issue.
The symptoms are very distinctive and troublesome. After starting your
Windows 7, Vista, XP, NT, W2K, W2K3 or W2K8 PC or server the system
appears normal. However, after logging on there is no desktop, task bar,
system tray or side bar. Instead you are left with a totally black
screen and a single My Computer Explorer window. Even this window might
be minimized making it hard to see.
If you have these symptoms you can safely try this for free Black
Screen Fix. It will fix the most common cause we have seen of this
issue. Running the fix program is easy under normal circumstances,
simply download with your browser using the link above and run the
program. However, if you are trying to do this from the PC which has the
black screen it is a bit more tricky. In these circumstances follow the
1) Restart your PC
2) Logon and wait for the black screen to appear
3) Make sure your PC should be able to connect to the internet (black
screen does not appear to affect this)
4) Press the CTRL, ALT and DEL keys simultaneously
Note this command assumes that you are using internet explorer as your
browser, if not substitute your browser path and file details for those
of iexplore.exe or use the Browser option of Task manager to locate it.
9) Click OK and your browser should start up and begin the download
10) When prompted for the download Click run, the black screen fix
program will download and run to automatically fix the issue.
11) Now restart your PC and the black screen problem will hopefully be
When you are on the blank screen try to press CTRL+ALT+DEL on your keyboard at the same time. it should bring up the task manager window. now, click on FILE > New Task Run > Type in EXPLORER.EXE and press Ok. it should show you your Taskbar, desktop wallpaper, desktop icons
Try to boot Vista into Safe Mode. Tap the F8 Key right after you turn on the computer until you get the Advanced Boot Up Menu
and use the keyboard arrow keys to select Safe Mode. The next screen may ask you to select your operating systm. Select Vista, not the Recovery Console.
Does your task bar and icons appear in safe mode? If so, it might be one of your start up programs that is failing and causing explorer.exe to fail during normal boot-up into Windows and not allowing your taskbar and icons to appear. Click Start and type in msconfig and hit enter then click the Start Up tab and look at all the programs that start up when Vista is starting up. Do Not uncheck anything in the list that you do not recognize as you may uncheck drivers or Vista starting programs that you computer needs to start up Vista properly. Google anything you don't recognize and uncheck any Start Up programs you do not need to start when Vista boots up, like Quicktime player or Adobe Reader for example. (This would also help your boot up time into Vista)
Sounds like explorer.exe crashed. Try opening up the Task Manager again, and Click File > New Task and type in explorer.exe. See if the task bar and your desktop icons appear.
If they appear for a brief moment then disappear again, the Windows explorer.exe is corrupted. Explorer.exe will try to start and then fail again. You may need to use System Restore to bring your computer back to a date and time when the computer was working properly, before the Vista update.
It sounds like there is something causing the process explorer.exe to not start properly. Most likely a virus, but could be something wrong with windows itself. First of all, when you get to that white screen and there is no toolbar down the bottom, bring up the task manager (press control alt delete) and click the new task button down the bottom. Then type in explorer.exe and hopefully that will start up the toolbar down the bottom of the screen. you can also use the new task button to browse for any anti-virus program you have to run a scan to see what is causing the problem.