Question about HP 1010 Plain Paper Inkjet Fax

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Fax locally but not long distance

I can fax to local numbers but I can not fax to my home office in atlanta or to their (800) number

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  • hollynoell1 Sep 17, 2008

    okay so how do i get it to fax long distant...att said that it wasn't anything on their part?

  • hollynoell1 Sep 18, 2008

    Thank you for your help!

  • akivas Feb 16, 2009

    My problem is that I am not able to receive long distance faxes. Help!!!!!!!!

  • Anonymous Apr 21, 2009

    I belelive it may be your machine. I have the same problem but if i can recive just fine from long distance from another fax on the same line.

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  • Master
  • 2,120 Answers

Your long distance access is denied.

Posted on Sep 16, 2008

  • Leroy Elliott
    Leroy Elliott Sep 18, 2008

    Well, I don't know the answer, however, i.m convinced it's not your machine.

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1 Answer

Can fax to a toll free number but not to a local number


The easiest way to experiment with this problem is to plug in a phone in place of the fax.Take the list of numbers and try dialing them with the phone.Many local carriers now require for you do dial a "1" before the exchange,even if you are in the same area code.(I live in the D.C. area,and we have to dial "1" first).I believe adding a 1 to your local fax numbers will correct this issue.If not,try dialing another number at your location.If you can call one of your other numbers OK,but cannot dial to a local number even when dialing 1-area code-exchange-last four digits,this may be an issue with your long distance carrier.(Anytime you dial one before the other ten digits,it goes through along distance carrier,even on local calls).

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Well technically it's not on thier end. Let's remember that a fax uses a normal home style phone line.
So ask yourself these questions.
#1 Do I have long distance service on this phone line?
#2 If I do have long distance service do I need to do any kind of special dialing sequence to access long distance? Like a 9 or an 8 or any other number before dialing outside of your local area.
In some cases( businesses usually) a special code needs to be entered after dailling the number.
Most fax machines have a hansdset on them. Do this simple test. Lift the handset and dial a known long distance number and listen to what the operator message says. If all else fails call your phone company and ask them if this line has long distance capability.

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