Question about Compaq Presario V5102NR Notebook

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Black screen after loading windows logo

I bought a new laptop compaq presario 3000. It has no software installed at all.
After installing windows XP and reboot the computer it keeps the black screen after showing the first image Windows XP with a loading stream.
What do I need to do?
I did send it in to the compaq company but they sayed that there was no problem found and costomer must selfe install software.

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If you buy new then you don't need to install Windows XP
If you buy used then you need to reinstall all drivers

http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&dlc=en&cc=us&lang=en&product=1817059

Boot into safe mode then you install all drivers

Posted on Sep 16, 2008

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