Question about Philips GOGEAR SA6045 MP3 Player

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Help! :/ Okay, my mp3 player wont play my music. I go to play a song and it freezes for a minute and then says "File format not supported!" Before this problem occured, it always played my music. It will play the videos, but not my music. Not to mention, it says that 1 out of almost 4GB is already used, but there's nothing on it! I deleted all of the music and video and it still won't work...

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  • ArielleNC
    ArielleNC Sep 16, 2008

    Oh yeah, and the repair thingy doesn't work. Holding down the + button does NOTHING. And my player is totally updated, apparently.

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I have this same problem - only my MP3 player won't even turn on because of this "File System Error" message. I charged and loaded some more music on last night...unplugged and took it to work this morning to find it not working! HELP!

Posted on Sep 17, 2008

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The file system may be corrupted and causing part of your woes. The fix lies with the Philips Songbird software. Songbird will also convert most music and video files to the proper format automatically during synchronization. If you do not have Songbird, download it for Windows or Mac here:http://www.usa.philips.com/c/mp3-media-player/22126/cat/en/#/difference/philipssongbird.

Once you have Songbird installed, launch it and select "Repair my Philips device" in the Tools menu. Select your device and follow the instructions specific to your device. For example, instructions for the GoGear Vibe are to disconnect the device, power it down completely, and hold the volume-up key during and after USB connection until the message window disappears.

If the repair utility endlessly indicates it is checking for updates, you are likely using an out-of-date version of Songbird - probably the one that came with your GoGear. If this describes your situation, launch Songbird and select "Check for updates" in the Help menu. This will at least get you upgraded to version 1.9 (currently), even though the latest version is 1.11 (currently).

Instructions that came with some older versions for connecting GoGear in repair mode were incomplete. They left out a crucial step of turning off the GoGear and waiting for it to power down completely before reconnecting in repair mode. Newer versions of Songbird include the ability to reformat the device, reset the device, and to get progress updates during synchronization.

If you've found this information helpful, please indicate as such.

Posted on Apr 04, 2013

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The file format not supported message means that the type of file you are trying to load into the GoGear is not compatible with the GoGear. There are no GoGear's that are compatible with iTunes. As far as WMA files are concerned, the GoGear's vary wildly. If the WMA file has a bit rate higher than 192 kbps (which is quite common nowadays), it will not work. If you actually have an SA6045, then make sure the license on the WMA file has "transfer rights," or that the license has not expired. You can check this by right-clicking on the song, selecting Properties, and looking at the tab that says "license" or "digital rights management." 
If you find that you are using an incompatible format, convert the songs to mp3 format. If the songs came from CD, use Windows Media Player to re-rip the songs in Mp3 format. You can do this in Windows Media Player 11 by  higlighting the "Rip" tab, pulling down the drop down-menu by clicking on the little tiny arrow that appears underneth the word "rip," and selecting "format", and then "mp3".
Good luck!
-Tha Mp3 Doctor

Posted on Sep 17, 2008

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