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Black screen while laptop is still running!

My HP Pavillion DV8000 keeps turning to a black screen while running. The computor still has all the lights on and appears to still be operating however the screen turns totally black!. The only way to solve the problem is to hard shut down the computor. It appears to be more succeptable to this when I move the laptop. I have done a total resore from the restore discs :( and the problem still exsists. Hp support wanted $49.99 to do a phone diagnostics ..and I'm not even sure that the screen would stay on while we went through the, sorry to say but I could hardly understand the gentleman even for the price quote!!!!....and $399.99 to send it to HP :(
I would seem to me that it's more of a hardware issue since I did a total restore and still have the problem. I am running Windows XP Pro, IE W/SP3
200gb hard drive, 1 gb Ram. The problem exsisted before and after sp3 install...Also on occasion the comp with reboot itself 4/5 times in a row.
I have run McAffee virus scan...SUPERantivirus...and Adaware. No viruses seem to exsist...I read someting about BIOS problems but do not know how to check for them...ANY help would be greatly appreciated!

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  • JaneKnight Sep 16, 2008

    Thank you for your fast response!

    I had already checked the shut down setting and made sure they were all set to 'never".

    Thank you for directing me to the HP BIOS flash. I tried the BIOS Flash, It downloaded great and the comp restarted fine..HOWEVER, After the restart it went crazy and starting rebooting to the black screen with "your computor was shut down improperly and it took 3/4 times of this to finally get it to boot right!....I did a system restore to before the BIOS flash...Scary stuff...LOL....Anyway, there is no ghost shadow or even faint imiage on the LCD when it blacks I'm thinking thats okay anyway...

    Could this perhaps be a consideration...A little while ago we replaced the ac adapter with one purchased on ebay..I just noticed it is not the same as the adapter that on my daughters laptop (same model laptop)...It's a little wider and runs extreely hot...could this cause the problem?..It is a HP adapter but a different model number.

    As suggested i'll get my hubby to open it up and blow it out this evening...Any other suggestions or advice is very much appreciated....Thank you so much for your tome...

    Also, s there anything in IE that might cause a problem like this?

  • JaneKnight Sep 17, 2008


    Thank you for your help.

    I have previously checked the stanby settings etc and set all to"never' so I eliminated that possibility.

    I went to HP web site and flashed the bios. It downloaded them fine I restarted the comp fine and then it immediatley went crazy and kept rebooting itself I had a very hard time restarting the comp so I did a system restore to before I flashed the BIOS...any ideas what that was about?..I had HP scan the comp to make sure they were the right ones :(

    Thanks again..all assistance is greatly appreciated

  • kinnu000 Mar 12, 2009

    i am having the same laptop goes crazy when i turned on it.i am just gettting a black screen and i can barely see that it is asking password.even it start i get black laptop is hp pavillion dv6700.after so many times i shutdown and restaring my laptop, i get sometimes my laptop working properly.once i shutdown my laptop again the same crazy things happening with my laptop.i dont know wat is the problem.may i guess its realted to the bulb in the monitor or any loose connection behind the monitor screen.can you please help to fix my laptop problem.thank id is
    takecare n bye



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Go HP's website and then go to their help and support section, under downloads (where you would normally go to get drivers) you can also get a BIOS upgrade or FLASH this will eliminate any BIOS problems. If that doesn't take care of it than perhaps your screen's connection to the inverter board is loose or it is just going bad. 
Check to see if there is a ghost image, when the screen goes black look at an angle and see if the picture is there with no backlight. If this is the case than your backlight is intermitantly blacking out. 
Perhaps it is simply going to standby and just cannot wake up this is a problem for many PCs. Disable standby and turn off monitor after x minutes features. 
Finally automatically restarting is often a sign of overheating, use your laptop on a flat hard surface and eventually you will have to take the back off and blow the dust out if this is the case. Make sure all the fans work.  
I hope this helps some. 

Posted on Sep 16, 2008


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