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I purchased a NORTON360 2.0 version and downloaded it on my computer on August 24 2009. When I received my T.D. visa bill, I see that you have charged me a NORTON ANNUAL Renewal for $61.97 which I did not ask for. Please look into this.

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You have to contact the customer care.
This link will help

http://www.symantec.com/norton/support/cs/contact_cs.jsp


Hope this will help
Thank
Kevin

Posted on Sep 16, 2008

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I purchased norton 360 version 2.0 order no 1849616067 iwish to use it on my laptop since 3 month free useage expires in 2 days could you please instruct me how to do this as i believe i can use this...


Dear Sir/Madam,

Norton 360 2.0 may be installed on three computers at one time. If you have the product on a CD, you can install it on other two computers using the same CD and the same Product Key. Go to the section "I have a CD version".
If you have purchased the download version of Norton 360 2.0, you need to download and install Norton 360 2.0 on the other two computers, using the same purchase order details. Go to the section "I have a download version".
I have a download version
1. Go to the Symantec Store Order Status Web page on your second or third computer where you want to install Norton 360 2.0.

2. Type your order number and password to log on, and click Find your Order. You will see your order information.
If you do not know your order number and password, you can look up your order using your emailaddress and last 5 digits of your credit card.

On your Order Summary, click Start Download.
If you purchased your product more than 60 days ago, you can click Buy Now to buy the Extended Download Service and download the product again.

Double-click the file that you downloaded.

Read the License Agreement, type your Product Key if prompted, and then click I Agree.
If you do not accept the License Agreement, you cannot continue the installation.

In the Installation Options panel, review the options, and then click Next.

Follow the on-screen instructions.

1.I have a CD version
Insert the CD into the CD-ROM drive.

2. Click Install Norton 360.

3. Read the License Agreement, type your Product Key if prompted, and then click I Agree. If you do not accept the License Agreement, you cannot continue the installation.

4. In the Installation Options panel, review the options, and then click Next.

5. Follow the on-screen instructions.

Thanks
Good Luck


“Don’t Forget to rate the Solution”


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My credit card is currently being billed for a subscription to an AOL product called PerfectDisk Live. How can I cancel this subscription that I signed up for on AOL?

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We have contacted AOL Customer Service regarding this matter and they have assured us that they will take care of any customers that wish to cancel their subscription. They asked if we could provide the instructions below to customers that contact Raxco regarding this matter.
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I just completed an order for Norton Antivirus 2008 on the internet and received confirmation of my order. I am, however, confused. I sat at my computer through the download and installation; however,...


Hello fayerogers02

This is process is confusing for many people. So, don't feel like The Lone Ranger.

Actually, you'll need to click on the "download" link in the email sent to you by Symantec in order to download your new software. What you have done so far is to purchase the product along w/ a subscription for antivirus definitions updates for one or more years.

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Often times, the installation process of a newer version of a Symantec product will take care of uninstalling its predecessor for you.

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If you have ANY more questions at all, please, post back here and let us know. We'll be more than happy to continue to assist you.

Please, wait until you have everything you need and you no longer need our assistance b4 assigning a rating.

If I answered your questions and you have no other questions or need of our assistance on this topic...would you kindly take just a moment to close the problem by assigning a FIXYA rating for my "solution"? I would be very grateful for your generosity and show of appreciation.

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