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I HAVE A NEPTUNE STACKABLE WASHER AND I AM HAVING PROBLEMS WITH THE FABRIC SOFTNER DRAING OUT. IT STAYS IN THE LITTLE RECTANGLE CONTAINER. WHAT CAN I DO TO SOLVE THIS PROBLEM?

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Hi ggdude

It sounds like the hose is blocked. here is how to get it un blocked. first open the door and there are 4 philps screws take those out and take the door off. the front panel should come off now. then you will see the 2 black hoses one for fabric softner and one for bleach. use a 1/4 inch nut driver and remove the clamp on the hose and use a coat hanger to clean out the hose and it should work again.
hope this helped
brent

Posted on Sep 16, 2008

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